IT Specialist I (Qualifications Update)
Company: Walworth County
Location: Elkhorn
Posted on: April 28, 2024
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Job Description:
IT Specialist I (Qualifications Update)
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IT Specialist I (Qualifications Update)
Salary
$26.86 - $35.31 Hourly
Location
Elkhorn, WI
Job Type
Full-time
Job Number
2024-00011
Department
Information Technology
Opening Date
01/18/2024
Closing Date
Continuous
Description
Benefits
An Equal Opportunity Employer
Position Summary
This position is responsible for performing technical assignments
in the installation and support of new and existing desktops, thin
clients, hand-held and mobile computing equipment and software.
SUPERVISION
This position has no supervisory responsibilities.
Essential Duties and Responsibilities
include the following. Other duties may be assigned. This job
description reflects management's assignment of essential
functions; it does not prescribe or restrict the tasks that may be
assigned.
Install personal computers, printers, monitors, and any other
desktop or mobile computing equipment or software.
Participate in the Help Desk rotation. This involves providing tie
1 support for end user inquiries and resolving technical
issues.
Troubleshoot equipment, software and Desktop LAN problems to
determine a viable solution. Perform computing equipment and
software problem diagnosis and resolution for client desktops and
laptops.
Assist when required with network and server maintenance in a
multi-protocol environment, using IT Specialist II and the Network
Operations team as resources.
Perform preventative maintenance and other general tasks to aid in
the ongoing support of the desktop environment. Perform
intermediate equipment and software upgrades. May interface with
vendor support services.
Perform equipment and software inventories and updates in
appropriate databases. Assist with the maintenance of site
documentation.
Assist in the evaluation of business problems and research on new
technology as directed by senior staff. Provide input to senior
staff regarding client's equipment and software needs.
Troubleshoot telephone system problems, replace defective equipment
or report problems to the proper agency for repair.
Demonstrate commitment to county safety and risk management
efforts.
Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Education and/or Experience
Associate's degree or Technical diploma in an Information
Technology related field with one to two years of prior relevant
experience OR seven (7)+ years of progressive and significant IT
experience. Prefer at least a minimum of one (1) year experience
with Microsoft operating systems and Intel-based hardware or a
combination of education and experience. Technically competent with
various word processing, spreadsheet, graphics, e-mail and other
desktop software packages. Excellent organizational skills showing
the ability to manage multiple priorities in a dynamic work
environment. Strong interpersonal and customer support skills.
Strong analytical and problem solving skills. Experience in the
educational field preferred.
Certificates, Licenses, Registrations and Other Special
Requirements
Valid Wisconsin driver license.
Proof of minimum auto liability insurance coverage.
Must be able to provide a reliable personal vehicle to be used for
travel between county locations on a daily basis.
Interactions & Communication
Responds to requests and initiates contacts to exchange basic or
general information with others.
Decision Making
This position has authority to make decisions that are within
detailed procedures and protocols and under close supervision.
These decision directly impact performance in the job and/or the
work unit within a department and information is provided to others
for their decision making.
Thinking & Problem Solving
In relation to established procedures, protocols and policies of
the County, challenges of this position tend to be routine and
primarily related to procedure and process issues.
Tools and Equipment Used
Telephone Calculator
Copy Machine FAX Machine
Personal Computer/Printer Vacuum Cleaner
WORK ENVIRONMENT The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this job, the employee is
occasionally exposed to fumes or airborne particles and risk of
electrical shock. The noise level in the work environment is
usually moderate.
PHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to use hands to finger, handle, or feel. The employee
frequently is required to sit and reach with hands and arms. The
employee is occasionally required to stand; walk; stoop, kneel,
crouch, or crawl; and talk or hear. The employee must occasionally
lift and/or move up to 50 pounds. Specific vision abilities
required by this job include close vision, depth perception, and
ability to adjust focus.
NEPOTISM OR CONFLICT OF INTEREST COMPLIANCE A person may not be
offered or hold this position if the employment would result in
that person being a supervisor or subordinate to an immediate
family member. "Immediate family" includes the employee's spouse,
brother, sister, parents, children, stepchildren, father-in-law,
mother-in-law, sister-in-law, brother-in-law, daughter-in-law,
son-in-law, and any other member of the employee's household.
A person may not be offered this position if employment would
create either an actual conflict of interest or the appearance of a
conflict of interest.
Selection Process
Formal electronic application; rating of education and experience;
verification of driver license; oral department interview;
reference check; background check; and post-offer medical
examination including drug screen. Other job related tests may be
required.
Please Note: The duties listed above are intended only as
illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them
from the position if the work is substantially related to the
position. The job description does not constitute an employment
agreement between the County and employee and is subject to change
by the County as the needs of the County and requirements for the
job change.
I have received a copy of the job description and understand that
any questions I have on my job duties shall be directed to my
immediate supervisor.
WALWORTH COUNTY EMPLOYEE BENEFIT SUMMARY
H - Non-Represented Hourly Employees
BARGAINING UNIT: Non-Represented Hourly Employees Hired on or after
January 1, 2012
DATE: January 1, 2019
EMPLOYMENT STATUS: All employees of Walworth County are at-will
employees.
BASIS OF PAYMENT: You are paid for actual hours worked plus pay for
any accrued benefit time for which you are eligible. You are
eligible for overtime or compensatory time in accordance with
provisions of the Fair Labor Standards Act.
SCHEDULED TIME OFF: Accrued based on straight-time hours paid each
pay period. All accrued scheduled time off hours are available for
use, subject to approval of your supervisor. As a full-time
employee you earn scheduled time off (pro-rated for part-time)
equivalent to the following:
10 days per year after 1 year of Walworth County Service
15 days per year after 5 years of Walworth County Service
20 days per year after 15 years of Walworth County Service
PERSONAL TIME OFF: Employees will receive 64 hours of personal time
off as a lump sum at the beginning of each year (pro-rated for
part-time and newly-hired employees). At the end of each calendar
year, an employee may request to move remaining personal time off
hours to the extended sick leave bank. If no request is made, any
remaining hours shall be paid out on the employee's last pay date
of the calendar year.
EXTENDED SICK LEAVE BANK: Used for time off of work for more
serious health conditions that require three or more consecutive
days off or when on an approved leave of absence.
HOLIDAYS: Ten paid holidays each year. As a part-time employee, you
receive pro-rated holiday pay based on your positions budgeted
FTE.
INSURANCE: Employees hired into a .75 FTE or higher position are
eligible for Health, Dental, Life, Vision, Short-Term Disability
and Long-Term Disability insurance benefits on the first of the
month following 30 days of service provided you complete enrollment
forms within 30 days of hire. Employees hired into a .50 FTE or
higher position are eligible for all benefits listed below except
Health insurance. Employees hired into a .49 FTE or less position
are eligible to participate in Short-Term Disability only.
Health Insurance: You can choose Tier 1 or Tier 2. Tier 1 is a
standard co-pay plan. Tier 2 is a High Deductible Health Plan
(HDHP) with a Health Savings Account (HSA). The County will
contribute an amount approved by the County Board, payable as a
lump sum to your HSA for Tier 2. You may also elect to contribute
to your HSA up to the IRS maximum. You may elect either family or
single coverage. The monthly premium will be split between the
County and the employee.
Dental Insurance: You may elect either family or single coverage.
The county shall pay 100% (single or family) of the premium for a
full-time and 50% (single or family) of the premium for a part-time
employee enrolled in dental insurance.
Life Insurance: The County provides you with term life insurance in
an amount equal to $25,000. You have the option of purchasing
additional coverage for yourself, spouse, and/or dependent
children.
Short-Term Disability Insurance: The County provides you with
Short-Term Disability Insurance with premiums paid by the
employer.
LTD Insurance: The County provides you with Long-Term Disability
Insurance. The monthly premium is 0.83% of your insured monthly
wages. The County shall pay 67% of the premium & employee shall pay
33% of the premium.
Vision Insurance: You may elect to participate in Vision insurance.
The employee electing coverage shall pay 100% (single or family) of
the premium for vision insurance.
WISCONSIN RETIREMENT: You are covered under the Wisconsin
Retirement System if you are expected to work a minimum of 1200
hours per year for a period of one year or more. The WRS provides
you with separation, disability or retirement benefits upon
termination. The payment is split between the county and employee,
as prescribed by state law. Employees expected to work less than
1200 hours per year will not receive this benefit.
EDUCATIONAL ASSISTANCE: After completing 6 months of employment,
you are eligible to participate in the Educational Assistance
Program and receive partial reimbursement for tuition upon
completion of approved courses.
TAX-SHELTERED BENEFITS: You may elect to participate in the
following tax-sheltered benefits:
Deferred Compensation (S457 plan)
Medical Spending Account (S125 plan)
Dependent Care Plan (S125 plan)
Health Savings Account (S223 plan)
WORKERS COMPENSATION: You are covered by Workers Compensation for
any illness or injury arising out of your employment. Medical
expenses and compensation for lost time are paid from the workers'
compensation plan. In addition, the County will supplement the
workers' compensation lost-time payment for up to 1 year, making
you whole on a "net-check" basis.
DIRECT DEPOSIT: You are required to participate in direct deposit
of your paycheck to a banking institution of your choice.
EMPLOYEE ASSISTANCE PROGRAM: You and your family are encouraged to
use the Employee Assistance Program for help in addressing
confidential family and financial matters. EAP services are
provided through Curalinc. Please call 888-881-5462 for help.
BEREAVEMENT LEAVE: You will receive pay for up to 3 days for the
purpose of bereavement over the death of your spouse, child,
step-child, parent, step-parent, brother, sister, grandparent,
grandchild, mother-in-law, father-in-law, or other member of the
immediate household (excluding renters).
You will receive up to 1 day of pay for the death of your
brother-in-law, sister-in-law, son-in-law, daughter-in-law, aunt,
uncle, niece or nephew.
JURY DUTY: Your regular wages will be made-whole for any time you
are required to serve on jury duty.
MILITARY LEAVE: Your regular wages will be made-whole for up to two
weeks for you to meet your annual two-week reserve duty obligation.
Extended military leaves are provided in accordance with state and
federal laws.
LEAVE OF ABSENCE: You are required to request a leave of absence in
writing and a minimum of 15 calendar days prior to your expected
absence. All leaves are subject to approval of the Human Resources
Department and are at the discretion of the County's
representative, except as otherwise required by law. Under
emergency situations, the leave papers must be submitted within 5
days after the absence begins. Periods of absence less than 5 days
may be approved by your department head.
Note: This Summary provides only a brief outline of your benefits.
All benefit terms and conditions are subject to the specific
provisions of plan documents, policies, and/or legal rules and
regulations. These benefits are subject to change from time to time
by action of the County Board and/or Human Resources Committee.
Agency
Walworth County
Address
P.O. Box 1001 100 W. Walworth Street Elkhorn, Wisconsin, 53121
Phone
262-741-7950
Website
http://www.co.walworth.wi.us
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Keywords: Walworth County, Janesville , IT Specialist I (Qualifications Update), Other , Elkhorn, Wisconsin
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