Collection Representative

Company: Axelon Services Corporation
Location: Janesville
Posted on: January 16, 2023

Job Description:

Collection Representative
100% Remote
6 Months

Major purpose:

Provide effective collection management of 4,500-6,00 active accounts within Field Credit as applicable.
Major responsibilities and duties:

Daily customer contact regarding all collection activities for assigned customer accounts in accordance with the company's credit policy and practices in a manner that will result in problem resolution, maximum sales, sound receivables and prompt payment.

Respond to customer requests for documentation quickly and professionally.

Promptly answer inbound phone inquiries.

Demonstrate judgment, tact and diplomacy in dealing with internal and external customers.

Use of professional collection skills and techniques to identify customer reasons for delinquent account status.

Maintain thorough accurate customer contact notes as per established standard repeatable processes.

Work closely with the A/R specialists and customer to resolve situations which cause un-reconciled checks.

Communicate with Sales and Operations staff regarding specific and/or general collection issues.

Interact with Sales personnel to promote partnerships for payment barrier removal.

Provide Credit Rep II with credit information to assist in evaluation of customer credit worthiness.

Performs other duties as assigned.
Requirements:

High school diploma or equivalent; some college and/or specialized training preferred, 1-3 years experience in customer service environment is preferred.

Computer literate and proficient in Microsoft Excel and Word. SAP experience plus.

Effective verbal and written communication skills, plus solid command of English grammar.

Efficient, professional use of Credit Form Letters, Internet emails, messages left on voicemail boxes (internal and external)

Strong problem solving/organizational skills with a proven ability to plan deliver results.

Demonstrate ability to work in complex situations with professionalism and decorum.

Keywords: Axelon Services Corporation, Janesville , Collection Representative, Accounting, Auditing , Janesville, Wisconsin