Collection Representative
Company: HireTalent
Location: Janesville
Posted on: March 17, 2023
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Job Description:
Job Title: Collection Representative
Job Location: Janesville, Wisconsin
Job Duration: 6 Months
Major purpose:
Provide effective collection management of 4,500-6,00 active
accounts within Field Credit as applicable.
Major responsibilities and duties:
Daily customer contact regarding all collection activities for
assigned customer accounts in accordance with the company's credit
policy and practices in a manner that will result in problem
resolution, maximum sales, sound receivables and prompt
payment.
Respond to custome requests for documentation quickly and
professionally.
Promptly answer inbound phone inquiries.
Demonstrate judgement, tact and diplomacy in dealing with internal
and external customers.
Use of professional collection skills and techniques to identify
customer reasons for delinquent account status.
Maintain thorough accurate customer contact notes as per
established standard repeatable processes.
Work closely with the A/R specialists and customer to resolve
situations which cause un-reconciled checks.
Communicate with Sales and Operations staff regarding speciific
and/or general coillection issues.
Interact with Sales personnel to promote partnerships for payment
barrier removal.
Provide Credit Rep II with credit information to assist in
evaluation of customer credit worthiness.
Performs other duties as assigned.
Requirements:
High school diploma or equivalent; some college and/or specialized
training preferred, 1-3 years experience in customer service
environment is preferred.
Computer literate and proficient in Microsoft Excel and Word. SAP
experience plus.
Effective verbal and written communication skills, plus solid
command of English grammar.
Efficient, professional use of Credit Form Letters, Internet
emails, messages left on voicemail boxes (internal and
external)
Strong problem solving/organizational skills with a proven ability
to plan deliver results.
Demonstrate ability to work in complex situations with
professionalism and decorum.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender, identity, national origin, disability, or protected veteran
status.
Keywords: HireTalent, Janesville , Collection Representative, Accounting, Auditing , Janesville, Wisconsin
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