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Receptionist

Company: Mercy Health System
Location: Janesville
Posted on: May 10, 2022

Job Description:

JOB DESCRIPTION This position is 40 hours per week mainly days but can be evenings til 8 pm and weekends.# Please scroll all the way to the bottom to assure that you are reviewing the job description in its entirety.# # # # # # # # # # # # # # # # # # # # # # # POSITION TITLE: Receptionist JOB CODE: 525 DEPARTMENT: Mercyhealth East Reception 213800 FLSA STATUS: #Hourly SUPERVISED BY: Reception Team Leader # JOB SUMMARY ##### Provides support with the daily actives of a medical office by performing the following duties and other duties as assigned. #Work schedule is variable including days (majority), evenings and weekends.# May be asked to work holidays and/or overtime. # ESSENTIAL DUTIES AND RESPONSIBILITIES # Answer phones, takes and relays messages Enters messages and prescription refills in the EPIC system Reads and responds to Patient MyChart Messages Sorts postal and interoffice mail for distribution Makes appointments for patients Checks in patients for appointments verifying and updating demographic, guarantor and insurance information Registers new patients# in our computer system Works closely with Registration Specialists to ensure all patients have an accurate registration in the billing system# Collects co-payments and works with PFC#s for self-pay payments as needed Balances cash drawer and fills out the cash drawer logs Work referral work queues to call patients and schedule appointments and link referrals to appointments Makes public address and announcements as instructed Pages personnel as necessary Able to properly call in a #Code# to switchboard and abled to announce #Codes# properly while working in switchboard room and if an alarm sounds, the Switchboard Operator will immediately contact Mercyhealth East Administration. It should be noted that the Fire Alarm Board automatically contacts the Fire Alarm Company wherein the Facilities Manager is contacted for verification # CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: # Quality - Follows policies and procedures; adapts to and manages changes in the environment. #Demonstrates accuracy and thoroughness giving attention to details. #Looks for ways to improve and promote quality.# Applies feedback to improve performance.# Manages time and prioritizes effectively to achieve organizational goals. # Service - Responds promptly to requests for service and assistance.# Follows the Mercyhealth Critical Moments of service. #Meets commitments; Abides by MH confidentiality and security agreement.# Shows respect and sensitivity for cultural differences and effectively communicates information to partners.# Thinks system wide regarding processes and functions. # Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions. #Exhibits objectivity and openness to other#s views. #Demonstrates a high level of participation and engagement in day-to-day work.# Gives and welcomes feedback. #Generates suggestions for improving work. #Embraces teamwork, supports and encourages positive change while giving value to individuals. # Cost - Conserves organization resources. Understands fiscal responsibility.# Works within approved budget. Develops and implements cost saving measures and contributes to profits and revenue. # EDUCATION # EXPERIENCE # High school diploma or general education degree (GED) #################################### ADDITIONAL REQUIREMENTS Passing the Driver#s License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES Previous reception or medical facility experience preferred. Ability to multi-task in a fast paced environment. Keyboarding efficiency at 35 wpm required. Computer knowledge preferred. Appointment and demographic programs utilized. # WORK ENVIRONMENT The noise level in the work environment is usually moderate Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure. # AGE OF PATIENTS SERVED Neonate (birth # 28 days) Infant (29 days # less than 1 year) Pediatric (1 year # 12 years) Adolescents (13 years # 17 years) Adult (18 years # 64 years) Geriatric (65 years and older) # INFORMATION ACCESS Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director. # WORK CONTACT GROUP ### Partners, physicians, patients/family, visitors, vendors############# ########################### # SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. ######### ########################## LEVEL OF SUPERVISION Work is performed according to specific procedure and methods, but the incumbent must make minor decisions using independent judgement required in order to adapt to routine situations.

JOB DESCRIPTION

This position is 40 hours per week mainly days but can be evenings til 8 pm and weekends. Please scroll all the way to the bottom to assure that you are reviewing the job description in its entirety.

POSITION TITLE: Receptionist

JOB CODE: 525

DEPARTMENT: Mercyhealth East Reception 213800

FLSA STATUS: Hourly

SUPERVISED BY: Reception Team Leader

JOB SUMMARY

Provides support with the daily actives of a medical office by performing the following duties and other duties as assigned. Work schedule is variable including days (majority), evenings and weekends. May be asked to work holidays and/or overtime.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Answer phones, takes and relays messages
* Enters messages and prescription refills in the EPIC system
* Reads and responds to Patient MyChart Messages
* Sorts postal and interoffice mail for distribution
* Makes appointments for patients
* Checks in patients for appointments verifying and updating demographic, guarantor and insurance information
* Registers new patients in our computer system
* Works closely with Registration Specialists to ensure all patients have an accurate registration in the billing system
* Collects co-payments and works with PFC's for self-pay payments as needed
* Balances cash drawer and fills out the cash drawer logs
* Work referral work queues to call patients and schedule appointments and link referrals to appointments
* Makes public address and announcements as instructed
* Pages personnel as necessary
* Able to properly call in a 'Code' to switchboard and abled to announce 'Codes' properly while working in switchboard room and if an alarm sounds, the Switchboard Operator will immediately contact Mercyhealth East Administration. It should be noted that the Fire Alarm Board automatically contacts the Fire Alarm Company wherein the Facilities Manager is contacted for verification

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment. Demonstrates accuracy and thoroughness giving attention to details. Looks for ways to improve and promote quality. Applies feedback to improve performance. Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance. Follows the Mercyhealth Critical Moments of service. Meets commitments; Abides by MH confidentiality and security agreement. Shows respect and sensitivity for cultural differences and effectively communicates information to partners. Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions. Exhibits objectivity and openness to other's views. Demonstrates a high level of participation and engagement in day-to-day work. Gives and welcomes feedback. Generates suggestions for improving work. Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources. Understands fiscal responsibility. Works within approved budget. Develops and implements cost saving measures and contributes to profits and revenue.

EDUCATION & EXPERIENCE

High school diploma or general education degree (GED)

ADDITIONAL REQUIREMENTS

Passing the Driver's License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

OTHER SKILLS AND ABILITIES

Previous reception or medical facility experience preferred. Ability to multi-task in a fast paced environment. Keyboarding efficiency at 35 wpm required. Computer knowledge preferred. Appointment and demographic programs utilized.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate

Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.

AGE OF PATIENTS SERVED

Neonate (birth - 28 days)

Infant (29 days - less than 1 year)

Pediatric (1 year - 12 years)

Adolescents (13 years - 17 years)

Adult (18 years - 64 years)

Geriatric (65 years and older)

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.

WORK CONTACT GROUP

Partners, physicians, patients/family, visitors, vendors

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

LEVEL OF SUPERVISION

Work is performed according to specific procedure and methods, but the incumbent must make minor decisions using independent judgement required in order to adapt to routine situations.

Keywords: Mercy Health System, Janesville , Receptionist, Administration, Clerical , Janesville, Wisconsin

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