Customer Service Operations Admin

Company: Seneca Foods Corporation
Location: Janesville
Posted on: September 19, 2023

Job Description:

Seneca Foods is one of North America's leading providers of packaged fruits and vegetables with facilities located throughout the United States.
Our high quality products are primarily sourced from over 2,000 American farms. Seneca holds the largest share of the retail private label, food service, and export canned vegetable markets, distributing to over 90 countries. Products are also sold under the brands of Libby's, Aunt Nellie's, READ, Seneca Farms, Green Valley, CherryMan, Paradise, Pennant, and Seneca labels, including Seneca snack chips. Seneca also provides vegetable products to other companies under various co-pack arrangements.Seneca Foods in Janesville, WI is currently seeking a Customer Service Operations Administrator to join our team. Seneca Foods offers an excellent benefit package including medical, dental, vision, life insurance, 401K, paid time off and much more! Help us make our Farm Fresh Goodness Great!Assist in the analysis of sales forecasts and how to apply the information to current history. Communicate effectively with sales and other members within the company to have a clear understanding of the data and how it applies. Provide EDI support as needed, addressing time sensitive setup and troubleshooting. Provide additional backup for department functions.Responsibilities:
Daily EDI production support and problem resolution. Includes responding to internal and external EDI questions/inquiries, resolving rejected/failed EDI transactions, reprocessing of SAP IDOC's, and creating test data for onboarding. Analyze sales forecasts to determine what in sales history needs to be adjusted. Setup within SAP, GEM, and EDI support portals to create testing data for new onboardings. Provide backup for other department functions. Work with applicable business units, IT or Trading partners as needed.
Qualifications:
Must have strong analytical skills, ability to identify problems, research issues, and provide solutions. Highly organized, with strong attention to detail.
Must be able to multitas and prioritize daily workload. Have a working knowledge of Mircrosoft Office, with a focus in Excel. Be an enthusiastic "team player" with a strong work ethic. Seneca Foods Corporation is committed to providing equal opportunity for all, through a positive and continuing affirmative action program. No employee or applicant will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status or any other Federal or State legally protected classes. Seneca Foods Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation under the Americans with Disabilities Act (ADA), please contact us at ADA senecafoods.com or call 585-495-4100.Nearest Major Market: Madison

Keywords: Seneca Foods Corporation, Janesville , Customer Service Operations Admin, Administration, Clerical , Janesville, Wisconsin