Insurance Customer Service Representative
Company: B&J Insurance Agency, Inc.
Location: Waupaca
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Welcome to Boll Insurance Group
LLC. a company renowned for its dedication to exceptional customer
service and community involvement in Waupaca, Wisconsin. We are
looking for a passionate and enthusiastic Insurance Customer
Service Representative to join our team. At B&J Insurance
Agency, we believe that happy employees lead to happy customers,
and we aim to create an environment that is both engaging and
rewarding. This is an on-site position, where you will play an
essential role in providing top-notch service to our valued
clients. Your contribution will be pivotal in ensuring that our
clients feel heard, appreciated, and supported throughout their
insurance journey. We are excited to offer an opportunity for
someone eager to make a difference and grow with us in a positive
and collaborative workplace. Benefits Hourly Base Salary Bonus
Opportunities Paid Time Off (PTO) Flexible Schedule Career Growth
Opportunities Responsibilities Customer Interaction: Serve as the
primary contact for clients, addressing inquiries and resolving
issues promptly. Claims Assistance: Guide customers through the
claims process, providing clear and accurate information.
Documentation Review: Verify and process customer documents
accurately and efficiently. Policy Management: Assist clients with
policy renewals, amendments, and updates. Record Maintenance:
Ensure all client interactions are documented comprehensively in
our systems. Problem Solving: Proactively identify potential issues
and offer tailored solutions to meet customer needs. Team
Collaboration: Work collaboratively with other team members to
enhance service delivery and client satisfaction. Requirements
Education: A high school diploma or equivalent is required;
additional qualifications in insurance or customer service are a
plus. Experience: Previous experience in a customer service role,
preferably within the insurance industry, is beneficial.
Communication Skills: Strong verbal and written communication
abilities with a pleasant phone demeanor. Problem-Solving: Ability
to effectively handle customer inquiries and resolve issues
promptly. Organizational Skills: Strong ability to manage multiple
tasks efficiently while maintaining a high level of accuracy. Team
Player: Ability to work collaboratively in a team-oriented
environment. Technical Proficiency: Comfortable using computers and
navigating multiple software applications; familiarity with CRM
systems is advantageous.
Keywords: B&J Insurance Agency, Inc., Janesville , Insurance Customer Service Representative, Customer Service & Call Center , Waupaca, Wisconsin
