Customer Service Representative
Company: Summit Interconnect, Inc. - Anaheim
Location: Roselle
Posted on: April 2, 2026
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Job Description:
Company Description Summit Interconnect is the largest,
privately held PCB manufacturer in North America. The company is
focused on the fast-growing defense and high-performance commercial
sectors in the North American market. Summit offers solutions
ranging from advanced cutting-edge prototyping to complex high-mix,
low-to-mid volume production. Summit’s eight facilities are located
across California, Illinois, Colorado, and Toronto, Canada. For
more information, please visit summitinterconnect.com. About the
Role: Under general supervision, CSR coordinates sales quotes and
provides administrative customer service functions to support
customers’ requirements. May act as internal liaison with assigned
accounts. Receives customers’ engineering package, reviews for
manufacturability, develops a cost estimate and pricing, determines
best delivery date and communicates quotation. Acts as customers’
primary contact on issues regarding order status, including
push-outs and pull-ins, order cancellations, and assists in
processing returns and credits. Responsibilities: Review all
customer-supplied documentation. Define all customers “Special
Requirements”. Work with Engineering to determine manufacturability
of customer product. Work with Manufacturing to determine capacity
constraints. Quote on all customer RFQ’s Negotiate with customer
for price and delivery. Accept and enter all Sales Orders, Change
Orders, and Cancellations. Correspond with customers regarding all
orders and RFQ’s. Follow all ISO procedures. Required Skills:
Ability to read, write and speak English fluently. Must be able to
communicate effectively with management and supervisory staff.
Ability to effectively follow company systems and procedures.
Understanding of industry standards and the appropriate
application. Familiarity with and ability to work with personal
computers. Possesses a professional demeanor. Authorities: Accept
customer information for quotation. Quote pricing and delivery to
customers for standard lead-time product to $25,000.00 without
management approval. Quote QTA pricing to $10,000.00 without
management approval. Negotiate price and delivery to customer.
Accept and enter customer orders on receipt of P.O. Minimum
Qualifications: 2 years’ experience in PCB industry. Ability to
keep all job-related information confidential. High school diploma
or equivalent. Physical Requirements: Must be able to sit and/or
stand for long period of time. Must be able to lift up to 30 lbs.
on a regular basis. Working Hours: 100% on-site.
Compensation/Benefits: Summit offers a variety of health and
benefit programs which include Medical, Dental, Vision, HSA plans,
Hospital and Accident plans, Life Insurance, PTO, and Paid
Holidays. Benefits are effective 1st day of the month following 30
days of hire . Pay Range for this position is $25.00 - $30.00 per
hour based on experience. ITAR Compliance Notice This position
requires compliance with the International Traffic in Arms
Regulations (ITAR). Under ITAR, candidates must be a U.S. citizen,
U.S. lawful permanent resident (e.g., "Green Card" holder), asylee,
or refugee as defined by 8 U.S.C. 1324b(a)(3). Applicants who do
not meet this requirement may not be eligible for employment in
this position. Summit Interconnect is an Equal Opportunity Employer
We are committed to fostering an inclusive and diverse workplace
where everyone is valued and respected. We provide equal employment
opportunities to all employees and applicants without regard to
race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, genetic information, veteran
status, or any other legally protected characteristic.
Keywords: Summit Interconnect, Inc. - Anaheim, Janesville , Customer Service Representative, Engineering , Roselle, Wisconsin
