Territory Manager
Company: Aramark Uniform Services
Location: Janesville
Posted on: August 4, 2022
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Job Description:
Overview:The Territory Manager has responsibility of an assigned
service territory with direct supervision of route representatives.
Responsible for Territory service safety and results, including but
not limited to, customer retention, growth of the business, loss
and ruin, piece budget, employee retention, accounts receivable
(AR) collection, customer renewals, Aramark direct sales, customer
satisfaction, route sales and credits.Responsibilities/Essential
Functions:Promote and sustain a safety cultureEffectively evaluate,
coach, and develop Route Sales Representatives (RSRs) in your
territoryReports directly to a Service Manager or where a Sr.
Territory Manager is present, will report to the Sr. Territory
Manager. If neither are present, will report to the General
ManagerCreate a pervasive sales culture that fosters team selling
via Together-In-Growth (TIG) and Shared Lead programsAssist in the
new account installations as directed by Service Manager and/or
General ManagerManages day to day activities of customer service
program(s) for the territoryVisit all required customers each
quarter to review growth and service opportunitiesEnsure RSRs
respond to and resolve all service requests timelySets clear
expectations for customer service and leads by example60% of time
is spent traveling with service professionals, on route conducting
observations and visiting customer locations (required visits, TIG
days and/or day to day situation follow up)Proactively follow up on
accounts in jeopardy and resolve service concerns
expeditiouslyNegotiate and secure renewal agreements with existing
customers that protect pricing and profitabilityRecruit, select and
hire Route Sales employeesCompletes in-person meetings with each
RSR once per week to review trends, performance, coach and identify
opportunities for improvement.Delivers and participates in training
to ensure customer retention and service goals are metDaily contact
(via remote means) with RSRs to address any pending
items/situations to ensure timely resolution.Attend meetings and
complete necessary administrative work to improve customer
satisfactionCoordinate collections for accounts receivableProtect
and manage merchandise control processesInvestigates and reports on
all accidents or incidents, within 24 hours of
notificationKnowledge/Skills/Abilities:Demonstrated ability to
successfully interface with a variety of organizational functions
to get the job done.Strong interpersonal, analytical,
communication, and customer service skills.Considerable negotiation
skills.Computer proficiency, including working knowledge of MS
Office software.Exposure to sales function preferred.Considerable
skills in management, human relations, and communication.Working
Environment/Safety Requirements:Majority of time will be driving
your own vehicle or company step-van to call on customers and
supervise employees in the assigned service territory. Will be
exposed to weather conditions in the area (heat, wind, cold, rain,
snow, etc.).Customer visitations may require walking, climbing
stairs, pushing/pulling carts, exposure to weather conditions.Must
be able to frequently lift and maneuver up to 50 pounds and
occasionally up to 100 pounds, as well as load/unload product from
a truck without assistance.Time will also be spent in a company
office environment; with exposure at the loading dock, production
and warehouse areas, exposure to vehicles for loading/unloading,
and exposure to vehicle maintenance.Experience/Qualifications:High
school diploma or equivalent; Bachelor's degree in related field
preferred or equivalent experience.Two years of service and
route-based industry experience, with proven track record for
growing customer accountsPrevious profit and loss accountability
and/or contract-managed service experience preferredSignificant
customer interface and service experienceProduction planning,
maintenance, or warehouse operations experience preferred.License
Requirements/Certifications:Driver's licenseAutomobile insurance on
personal vehicleSuccessful completion of criminal background, motor
vehicle record, and drug screen checks.Open to relocation for
advancement opportunities.Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Aramark Uniform Services, Janesville , Territory Manager, Executive , Janesville, Wisconsin
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