Casual Clinical Office Assistant
Company: Advocate Health
Location: Delavan
Posted on: April 23, 2024
Job Description:
Major Responsibilities:
- Greets patients and visitors in a prompt, courteous, and
helpful manner, collects insurance co-payments, and responds to
routine requests for information.
- Schedules and maintains calendar of appointments, meetings, and
travel. Coordinates related administrative aspects such as agendas,
site selection, food/beverage selections, audio-visual
arrangements, and document preparation.
- Schedules patients and enters information into the computer
system. Coordinates patient appointments with other areas or
physician offices as needed.
- Answers and screens telephone calls, triages clinical calls and
resolves problems appropriately.
- Assembles, copies, and releases patient medical records. Works
with Medical Records Department regarding requests for
notes/additional information.
- Generates basic reports, modifies/updates existing reports, and
distributes reports as needed.
- Opens, sorts, and distributes mail and department documents
efficiently. Operates and maintains office equipment (fax, printer,
photocopier, etc.) and may order office supplies.
- Completes referrals, tracks, and follows up on need for
re-authorizations, processes patient registration, and obtains
required information.
- May process billing/reimbursement forms and other department
records. Maintains logs and reports; performs simple calculations
as needed. Assists with gathering, organizing, and compiling data
for reports, meetings, etc.Licensure, Registration, and/or
Certification Required:
- None Required.Education Required:
- High School Graduate.Experience Required:
- Typically requires 1 year of experience in performing
scheduling, customer service, and administrative/clerical support
duties. Knowledge, Skills & Abilities Required:
- Ability to multi-task, route calls, greet patients, and
maintain a schedule of appointments/meetings.
- Proficient in the use of Microsoft Office (Excel, Power Point,
Access and Word) or similar products, including maintaining,
tracking, and entering data in a database and/or spreadsheet
software.
- Strong organizational skills and attention to detail.
- Ability to effectively communicate (written, and verbal), build
rapport, and relate to all people.
- Ability to operate standard office equipment.Physical
Requirements and Working Conditions:
- Ability to sit, walk, stand, bend, and lift frequently
throughout the workday.
- Must be able to occasionally lift items weighing up to 20
lbs.
- Must have functional speech, vision, and hearing.
- Operates all equipment necessary to perform the job.
- Exposed to a normal office environment.This job description
indicates the general nature and level of work expected of the
incumbent. It is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities required of the
incumbent. Incumbent may be required to perform other related
duties.
Keywords: Advocate Health, Janesville , Casual Clinical Office Assistant, Healthcare , Delavan, Wisconsin
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