Customer Service Specialists
Company: Robert Half Office Team
Location: Janesville
Posted on: April 8, 2021
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Job Description:
DescriptionDo you get satisfaction out of helping others? If so,
Customer Service might be a great career path for you! OfficeTeam
is always seeking friendly Customer Service Specialists to join the
customer care teams at our clients throughout the greater
Janesville area. Become an expert in the industry and help
customers by answering questions and making their day better!The
daily responsibilities of a Customer Service Specialist may
include: -- Answering a high volume of inbound calls, amounting to
50-100 calls per day, addressing questions and concerns with speed
and professionalism, and building longstanding relationships with
customers-- Listening to customers' questions and concerns, and
providing corresponding assistance, solutions or responses
accordingly-- Following company policies, procedures per training
guidelines-- Accurately entering customer data and detailed notes
into internal system-- Making changes to customer files when
necessary-- Providing timely follow up to customer inquiries --
Compiling reports on customer feedback or issues to share with
management-- Escalating calls to senior level Customer Service
Specialists or management when applicableRequirements-- Underlying
desire to provide an exceptional level of service to customers--
Prior customer service experience is preferred, either in-person or
over the phone-- Ability to handle a fast-paced environment with
poise and professionalism-- Fast and accurate data entry-- Ability
to learn new software-- Intermediate computer skills with ability
to navigate between multiple screensOfficeTeam, a Robert Half
Company, matches professionals in the administrative field with
remote or on-site jobs on a temporary and temporary-to-full-time
basis. Whether you're a seasoned administrative pro or starting
your career, we have options for you.Our experienced staffing
professionals can promote you to employers and advocate on your
behalf. We provide access to top jobs, competitive compensation and
benefits, and free online training. For more opportunities, get the
Robert Half app and receive instant notifications when our AI
matches your skills and experience with jobs.When you work with us,
you're working with the best. has been recognized as one of
FORTUNE's "Most Admired Companies" every year since 1998 and was
named to Forbes' inaugural list of America's Best Temporary
Staffing Firms.Questions? Call your local office at 1.888.490.4154.
All applicants applying for U.S. job openings must be authorized to
work in the United States. Benefits are available to temporary
professionals. Visit https://roberthalf.gobenefits.net/ for more
information.-- 2020 OfficeTeam. An Equal Opportunity Employer.
M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing
to Robert Half's Terms of Use
(www.roberthalf.com/terms-of-use).
Keywords: Robert Half Office Team, Janesville , Customer Service Specialists, Hospitality & Tourism , Janesville, Wisconsin
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