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Customer Service

Company: Blain's Farm & Fleet
Location: Janesville
Posted on: May 1, 2021

Job Description:

This year we are celebrating 65+ years as a family owned company. Also recognized by Forbes Magazine for the third year in a row as one of Americas Best Mid-sizeEmployers.Come celebrate with us! We are growing...43 stores across WI, IL, IA, MI!Apply here or by texting BFF to 97211JOB SUMMARY:Assist customer service department with all customer service needs including; customer inquiries, web order support and order placement, order tracking, website updates.PRIMARY FUNCTIONS:1) Provide outstanding customer service over the telephone, email, and chat.2) Assist retail store customers with questions regarding the website and product line.3) Place website orders for customers as needed.4) Trace and track packages for lost/damaged orders5) Assist customer with returns6) Process corrections for the website7) Product support for the full website product line.8) Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.ASSOCIATED FUNCTIONS:Keep work area neat and orderly.Perform other duties as assigned.Work with multiple departments, vendors, buyers and analysts as needed.QUALIFICATIONS:

  • ONE TO TWO YEARS EXPERIENCE IN CUSTOMER SERVICE.
  • STRONG WRITTEN AND VERBAL COMMINCATION SKILLS NEEDED.
  • HIGH SCHOOL DIPLOMA OR EQUIVALENT.
  • Excellent communication and organizational skills are necessary.
  • Ability to read, write and converse in English language.
  • Ability to communicate and interact effectively with customers and co-workers.
  • Ability to work under specific instructions. Ability to multi-task.
  • Ability to work independently with minimal supervision.
  • Ability to organize and establish priorities.
  • Ability to handle confidential information.
  • Perform effectively under stress.
  • Ability to utilize Microsoft Office suite. General office skills including typing, filing, record keeping and data entry.
  • Ability to learn and perform all primary job functions accurately with minimal supervision with 30 days of employment.
  • Ability to learn new software programs is required.Corporate Office

Keywords: Blain's Farm & Fleet, Janesville , Customer Service, Hospitality & Tourism , Janesville, Wisconsin

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