Company: Blain's Farm & Fleet
Posted on: May 1, 2021
This year we are celebrating 65+ years as a family owned
company. Also recognized by Forbes Magazine for the third year in a
row as one of Americas Best Mid-sizeEmployers.Come celebrate with
us! We are growing...43 stores across WI, IL, IA, MI!Apply here or
by texting BFF to 97211JOB SUMMARY:Assist customer service
department with all customer service needs including; customer
inquiries, web order support and order placement, order tracking,
website updates.PRIMARY FUNCTIONS:1) Provide outstanding customer
service over the telephone, email, and chat.2) Assist retail store
customers with questions regarding the website and product line.3)
Place website orders for customers as needed.4) Trace and track
packages for lost/damaged orders5) Assist customer with returns6)
Process corrections for the website7) Product support for the full
website product line.8) Demonstrate awareness and compliance with
Loss Prevention and safety policies and/or procedures.ASSOCIATED
FUNCTIONS:Keep work area neat and orderly.Perform other duties as
assigned.Work with multiple departments, vendors, buyers and
analysts as needed.QUALIFICATIONS:
- ONE TO TWO YEARS EXPERIENCE IN CUSTOMER SERVICE.
- STRONG WRITTEN AND VERBAL COMMINCATION SKILLS NEEDED.
- HIGH SCHOOL DIPLOMA OR EQUIVALENT.
- Excellent communication and organizational skills are
- Ability to read, write and converse in English language.
- Ability to communicate and interact effectively with customers
- Ability to work under specific instructions. Ability to
- Ability to work independently with minimal supervision.
- Ability to organize and establish priorities.
- Ability to handle confidential information.
- Perform effectively under stress.
- Ability to utilize Microsoft Office suite. General office
skills including typing, filing, record keeping and data
- Ability to learn and perform all primary job functions
accurately with minimal supervision with 30 days of
- Ability to learn new software programs is required.Corporate
Keywords: Blain's Farm & Fleet, Janesville , Customer Service, Hospitality & Tourism , Janesville, Wisconsin
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