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Customer Service Representative I

Company: Blain's Farm & Fleet
Location: Janesville
Posted on: January 7, 2022

Job Description:

What We Offer:At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive work/life balance.
As a family-owned retailer we take pride in offering a competitive benefit package designed to support you and your life. It is one of the reasons we have been named a Forbes Best Employer for three consecutive years!

  • We provide development to help you grow your career
  • Associate discount
  • Internal recognition programs that support an engaged workplace
  • Profit Sharing
  • 401k with companymatch
  • Mix of in office and work from homeWhat You--ll Do:Assist customer service department with all customer service needs including; customer inquiries, web order support and order placement, order tracking, website updates.
    • Provide outstanding customer service over the telephone, email, and chat.
    • Assist retail store customers with questions regarding the website and product line.
    • Place website orders for customers as needed.
    • Trace and track packages for lost/damaged orders
    • Assist customer with returns
    • Process corrections for the website
    • Product support for the full website product line.
    • Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.What it Takes:ONE TO TWO YEARS EXPERIENCE IN CUSTOMER SERVICE.
      • STRONG WRITTEN AND VERBAL COMMINCATION SKILLS NEEDED.
      • HIGH SCHOOL DIPLOMA OR EQUIVALENT.
      • Excellent communication and organizational skills are necessary.
      • Ability to read, write and converse in English language.
      • Ability to communicate and interact effectively with customers and co-workers.
      • Ability to work under specific instructions. Ability to multi-task.
      • Ability to work independently with minimal supervision.
      • Ability to organize and establish priorities.
      • Ability to handle confidential information.
      • Perform effectively under stress.
      • Ability to utilize Microsoft Office suite. General office skills including typing, filing, record keeping and data entry.
      • Ability to learn and perform all primary job functions accurately with minimal supervision with 30 days of employment.
      • Ability to learn new software programs is required.#IND3

Keywords: Blain's Farm & Fleet, Janesville , Customer Service Representative I, Hospitality & Tourism , Janesville, Wisconsin

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