Team Leader, Pastoral Care
Company: SSM Health
Posted on: November 30, 2018
Description Role Purpose: The Team Leader of the Pastoral Care Department has the primary responsibility for planning, organizing and coordinating services that minister to the spiritual and emotional needs of patients, families and staff. This includes achieving high employee engagement to create a distinctive patient experience and assure the provision of quality and safe services through the Pastoral Care team members. The team leader assures that team members are performing their work consistent with organizational expectations, policies and procedures. Role Responsibilities: Demonstrates the philosophy of the sponsoring religious congregations, through the SSM Health Care values and tenets of integrated health care, while providing leadership and demonstrating innovation within the health care ministry. Promotes teamwork by maintaining positive and productive intra and inter departmental relationships (relationship-based care); and utilizes effective conflict resolution and problem solving skills. Collaborates with physicians and other members of the health care team to assure alignment of the distinctive patient experience and provision of quality and safe care. Achieves departmental employee engagement through: The effective and just processes to select, develop, coach, manage and evaluate team members. Continuously eliciting team participation and involvement in the development and implementation of the departmental plans related to the provision of distinctive patient services and the provision of quality and safe services within the department. Invested in the growth and development of the team members. Fosters an open and effective work environment that provides the resources and supports team members in their ability to perform their job responsibilities to the best of their abilities. Communication of departmental outcomes and creating clear expectations. o Recognition and celebration of individual, team and departmental achievements. and availability and accessibility to individual team members. Assists in the planning and implementation of marketing plans, including materials, local sponsorship, health screenings and special events. Works closely with the ministrys community relations team to promote outreach activities. Assesses and assures selection, coaching, development and alignment of the team members work with achieving departmental plans based on organizational expectations. Serves as a resource to the team in the provision of patient care services. Tends the intra and inter departmental boundaries as appropriate to accomplishing the departmental goals. Accesses, utilizes and communicates departmental progress through available clinical and decision support tools. Assures team is operating within the approved fiscal, human resource and operating plans, organizational expectations, and regulatory requirements. Provides ongoing communication and feedback to director regarding progress and barriers to achieving departmental results. Reports directly to the Regional Director of Mission, Ethics and Pastoral Care. Demonstrates clinical competence in supporting the team members as evidenced by completing annual competency and providing clinical assistance as needed in care delivery. Participates in the hospitals Ethics Committee and provides support to that committee in coordination with the Chair of the committee and the Regional Director of Mission, Ethics and Pastoral Care. Participates in the hospitals Mission Awareness Team (MAT) and provides support to MAT in coordination with the chair/co-chair of the MAT and Regional Director of Mission, Ethics and Pastoral Care. Participates in the hospitals Regulatory Readiness Committee, especially regarding The Joint Commission chapter titled: Rights and Responsibilities of the Individual. Qualifications Minimum Qualifications: Master's Degree in Theology (or its equivalent) Chaplaincy Certification by NACC, APC or other recognized accrediting body accepted by SSM Health 3-5 years (clinical and leadership experience) Department Specific: The Chaplain in a health care facility is a member of the professional staff. Well trained for the particular issues involved in a ministry to people who are physically or emotionally ill, as well as, to their families. In addition to planning, organizing and coordinating services that minister to the spiritual and emotional needs of patients, families and staff, the Lead Chaplain should have awareness and concern about the fears, loneliness, anxiety, boredom, and other emotional feelings that can hinder a person's return to health is essential. Professional knowledge of theological and medico-moral matters, the Ethical and Religious Directives for Catholic Health Care Services, and Canon Law as it relates to the practice of medicine. Knowledgeable of pertinent doctrines and documents important to various faiths. Ability to minister to the patients and families of all faith traditions. Skilled in noticing and addressing the various feelings and emotions that the patient makes known in verbal and nonverbal signs. Sensitivity to emotional signs of sick people and understanding, as well as, effective use of counseling techniques. Desire to work with sick and dying. St. Mary's Janesville Hospital Our $150 million community medical campus opened in 2012 to provide a full range of health services for Janesville and the surrounding communities in Rock County. The campus includes a 50-bed hospital St. Mary's Janesville Hospital and our adjacent Dean Clinic Janesville East location, which offers exceptional primary and specialty care on one central complex. Our 165,000-square-foot hospital has all private rooms, a healing garden and award-winning emergency and obstetrics departments.
Keywords: SSM Health, Janesville , Team Leader, Pastoral Care, Hospitality & Tourism , Janesville, Wisconsin
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