Customer Service Rep - $15.75/hr. + $1000 sign-on bonus
Posted on: January 15, 2022
Grainger is North America's leading distributor of maintenance,
repair, and operating products and services. Our wide assortment,
deep expertise, innovative technology solutions and unparalleled
customer service keep customers' operations running and their
people safe.We're looking for passionate people who can move our
company forward. We have a welcoming workplace where you can build
a career for yourself while fulfilling our purpose to keep the
world working. We embrace new ways of thinking and recognize
everyone is an individual.
Why Join Our Team?
We're hiring full-time Customer Service Reps for INBOUND phone and
email support across multiple shifts! You will report to a
Supervisor, Customer Experience. Join our team at 401 S. Wright
Road, Janesville, WI 53546 and find your way to kick off a new year
Pay and Shifts:
Pay starting at $15.75/hour with three raises in 12 months bringing
your pay to $16.95/hour Shifts are 8 hours between the hours of
6:00 a.m. to 6:00 p.m. Monday through Friday
$1,000 Sign-on Bonus*
- Bonus paid in three installments of $200 at 60 days, $300 at
120 days, and $500 at 180 days. Team members must be employed at
the time of payout. Bonuses offered for a limited time only;
additional terms and conditions may apply.
- Medical, dental, vision, and life insurance coverage starts day
- Tuition Reimbursement
- Paid time off (PTO) days and 6 company holidays per year
- 6% 401(k) company contribution each pay period
- Employee discounts, parental leave, and more
- Build customer relationships and loyalty by responding to a
high-volume of INBOUND phone calls and/or emails.
- Work in a team-based environment with daily interactions with
customers and Sales team members.
- Use a computer and multiple computer programs in each call with
periods of prolonged sitting (up to 8 hours per day).
- Resolve customers' challenges with the best solutions by using
all resources for account selection, product identification, order
placement, order management, and pricing and invoice
- Resolve pricing situations, apply credit, and implement return
- High School diploma or equivalent
- At least 1 year of external Customer Service Experience
- Proficient in operating and navigating multiple PC-based
programs at one time
Keywords: Grainger, Janesville , Customer Service Rep - $15.75/hr. + $1000 sign-on bonus, Human Resources , Janesville, Wisconsin
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