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Customer Service Rep - $15.75/hr. + $1000 sign-on bonus

Company: Grainger
Location: Janesville
Posted on: January 15, 2022

Job Description:

About Grainger:
Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual.
Why Join Our Team?
We're hiring full-time Customer Service Reps for INBOUND phone and email support across multiple shifts! You will report to a Supervisor, Customer Experience. Join our team at 401 S. Wright Road, Janesville, WI 53546 and find your way to kick off a new year with Grainger.
Pay and Shifts:
Pay starting at $15.75/hour with three raises in 12 months bringing your pay to $16.95/hour Shifts are 8 hours between the hours of 6:00 a.m. to 6:00 p.m. Monday through Friday
$1,000 Sign-on Bonus*

  • Bonus paid in three installments of $200 at 60 days, $300 at 120 days, and $500 at 180 days. Team members must be employed at the time of payout. Bonuses offered for a limited time only; additional terms and conditions may apply.
    Our Benefits:
    • Medical, dental, vision, and life insurance coverage starts day one
    • Tuition Reimbursement
    • Paid time off (PTO) days and 6 company holidays per year
    • 6% 401(k) company contribution each pay period
    • Employee discounts, parental leave, and more
      You Will:
      • Build customer relationships and loyalty by responding to a high-volume of INBOUND phone calls and/or emails.
      • Work in a team-based environment with daily interactions with customers and Sales team members.
      • Use a computer and multiple computer programs in each call with periods of prolonged sitting (up to 8 hours per day).
      • Resolve customers' challenges with the best solutions by using all resources for account selection, product identification, order placement, order management, and pricing and invoice discrepancies.
      • Resolve pricing situations, apply credit, and implement return procedures.
        You Have:
        • High School diploma or equivalent
        • At least 1 year of external Customer Service Experience
        • Proficient in operating and navigating multiple PC-based programs at one time

Keywords: Grainger, Janesville , Customer Service Rep - $15.75/hr. + $1000 sign-on bonus, Human Resources , Janesville, Wisconsin

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