Business Transformation Senior Associate
Company: JPMorgan Chase & Co.
Location: Chicago
Posted on: April 1, 2026
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Job Description:
Description Are you an expert collaborator that thrives on your
ability to get the job done? Do you have a passion for developing
and executing a strategic vision for (AI/ML) to enhance business
operations, and create transformative customer experiences? As a
Transformation Associate within the Client Onboarding and Services
team, you will help lead innovation through the development of
(AI/ML) strategies that delight customers. As a member of the team,
you will leverage your advanced capabilities to challenge
traditional approaches, remove barriers to success, and foster a
culture of continuous innovation that helps inspire
cross-functional teams and create groundbreaking solutions that
address client needs. You will have the ability to organize and
execute towards future state strategy by gathering and providing
data and feedback to internal business partners to ensure tools are
developed and implemented. In this role, you will play a crucial
role in the day-to-day activities related to program and product
execution management, analysis, and delivery of transformative
(AI/ML) initiatives for the Client Onboarding and Service team.
This highly visible role includes direct interaction and
partnership with project stakeholders and senior leadership. The
successful candidate is proactive, detail and results-oriented, and
possesses communication skills. Working with Internal partners and
our firm’s Senior leaders to drive (AI/ML) product solutions and
the transformation agenda for all Middle Office operations across
Client Onboarding and Service. Job responsibilities: Drive
meaningful process improvements through the integration of AI/ML
technologies and product development to enhance efficiency within
COS teams. Complete day-to-day processes related to delivery of
AI/ML transformation initiatives and facilitate senior stakeholder
meetings and drive documented decisions across various stakeholder
groups Research and perform due diligence on emerging technologies,
learn new AI/ML product and business knowledge to break down
analyses and derive insights to provide key suggestions for
stakeholders. Assist in developing AI/ML product roadmaps for
identified Client Onboarding and Service opportunities, including
driving business ideation sessions Own the creation of business
cases (value proposition and cost benefit analysis) for AI/ML use
cases, to support roadmap development and prioritization and
support use case analysis and analytics. Work with product and tech
development partners for all domains using agile methodology,
incorporating AI/ML techniques for client journeys and persona
planning. Build and monitor the roadmap for roll-out and adoption
of AI/ML-driven initiatives and capabilities across clients and
employees. Develop content to periodically update executive
management, leadership, and stakeholders across LOBs on the AI/ML
roadmap, delivery milestones, and change management. Build
relationships that promote a client/customer-centered organization,
leveraging AI/ML insights to enhance customer experiences.
Communicate and leverage business knowledge and AI/ML technical
expertise to challenge assumptions and operating models. Partner
and influence shared purposes through trust and teamwork across
businesses and functions; drive a robust risk/control environment
by promoting strong controls, including AI/ML model governance.
Required qualifications, capabilities and skills: Minimum of 5
years in consulting, business transformation, or a related field is
required. Experience or demonstrated expertise in delivering
AI/ML-driven products, projects, or technology applications.
Familiarity with the product development life cycle, with a focus
on integrating AI/ML models and data analytics. Experience
contributing to change initiatives within organizations and
collaborating with stakeholders across multiple functions.
Experienced in creating business cases, ROI materials, high quality
strategy materials Eagerness to learn new AI/ML technologies and
business knowledge to analyze data and provide insights for
stakeholders. Experience working with cross-functional teams (e.g.,
Products, Sales, Tech, Ops) to build relationships and collaborate
on AI/ML initiatives. Demonstrated ability to work effectively in a
team environment, with skills in managing ambiguity and mobilizing
internal resources. Preferred qualifications, capabilities and
skills: Exposure to the financial industry, with an interest in
payments and emerging trends in AI/ML applications within this
sector Ability to provide quantifiable management reporting
Experience in Data Science or similar field Functional skills in
Python, SQL, or other database technologies Willingness to travel
as needed to participate in key partner discussions Joining our
diverse and innovative global organization will provide you with
endless opportunities for career and personal growth. Become a part
of our many Business Resource Groups, employees who come together
on topics such as ethnicity, gender, age, accessibility, special
interests and more Help the community through expansive volunteer
opportunities Join one of our focus groups aimed at Innovation and
Transformation, creating the future experience for our clients and
employees Final Job Grade and officer title will be determined at
time of offer and may differ from this posting. Please note this
role is not eligible for employer immigration sponsorship.
Keywords: JPMorgan Chase & Co., Janesville , Business Transformation Senior Associate, IT / Software / Systems , Chicago, Wisconsin
