Hydraulics & Pneumatics Technical Product Support Specialist
Company: W.W. Grainger
Posted on: August 13, 2019
Technical Product Support - Hydraulics & Pneumatics
Grainger is a global leading broad line supplier of facilities
maintenance products serving businesses and institutions. Our
18,000 employees are driven to serve customers and the community in
exceptional ways focusing on delivering the highest level of
service. The Grainger team works closely with customers to better
understand their challenges and provide cost-saving solutions.
Grainger's employees serve customers more than 115,000 times every
day through multiple channels. As part of a high-performing team,
you'll be able to develop your talents, and make a difference.
Grainger is a Fortune 500 company and a perennial member of Fortune
magazine's Most Admired Companies list.
We are seeking a technical service professional who has industry
knowledge in the Pneumatics and Hydraulics field to join our
Technical Product Support Team. An ideal candidate would have
extensive experience in application, installation, maintenance,
troubleshooting, and repair of pneumatic & hydraulic systems,
components, and equipment; such as Air Compressors, Pneumatic
Valves, FRL's, Pneumatic Transmission Lines, Pneumatic Cylinders,
Pneumatic Tools, Hydraulic Power Units, Hydraulic Pumps, Hydraulic
Valves, Hydraulic Hoses and Fittings, Hydraulic Cylinders and High
Pressure Hydraulic Maintenance Sets.
You will also have the ability to utilize your extensive hands-on
technical knowledge to handle calls from our customers in the areas
of pre-sales selection, post-sales support, application and
troubleshooting assistance for our products. Your customer base
will include external customers such as suppliers, contractors as
well as internal customers including parts & sourcing specialists,
sales and branch personnel.
- Provide world-class technical product support in product
application, selection and troubleshooting via the phone.
- Utilize industry-related experience, formal vendor training and
on-the-job learning opportunities to achieve and maintain a high
level of technical expertise on the products Grainger sells.
- Capture and channel information to provide product teams /
suppliers feedback about products based on interaction with
customers and field personnel.
- Develop, coordinate, teach, and evaluate training and education
tools to equip field employees with the skill and knowledge to
effectively resolve customer needs as it relates to technical
- Foster an environment of teamwork and open communication by
sharing information, learning from and teaching others, following
established processes and recognizing exceptional performance.
- Must have 7+ years hands-on field experience in the
application, installation, maintenance, troubleshooting and repair
of pneumatic & hydraulic systems and equipment.
- Proven customer service skills, with the ability to maintain
strong external and internal customer relationships by identifying
and anticipating their needs, then meeting / exceeding their
requirements and expectations.
- Excellent organizational and communication skills.
- Must have basic computer skills, to include; email activity,
navigating the internet and MS Office applications.
- Occasional evenings, Saturdays, or overnight travel may be
necessary for product training.
"Grainger is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
gender identity, sexual orientation, disability, or protected
Keywords: W.W. Grainger, Janesville , Hydraulics & Pneumatics Technical Product Support Specialist, IT / Software / Systems , Janesville, Wisconsin
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