JanesvilleRecruiter Since 2001
the smart solution for Janesville jobs

Hydraulics & Pneumatics Technical Product Support Specialist

Company: W.W. Grainger
Location: Janesville
Posted on: August 13, 2019

Job Description:

Technical Product Support - Hydraulics & Pneumatics

Company Information

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you'll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

Position Description

We are seeking a technical service professional who has industry knowledge in the Pneumatics and Hydraulics field to join our Technical Product Support Team. An ideal candidate would have extensive experience in application, installation, maintenance, troubleshooting, and repair of pneumatic & hydraulic systems, components, and equipment; such as Air Compressors, Pneumatic Valves, FRL's, Pneumatic Transmission Lines, Pneumatic Cylinders, Pneumatic Tools, Hydraulic Power Units, Hydraulic Pumps, Hydraulic Valves, Hydraulic Hoses and Fittings, Hydraulic Cylinders and High Pressure Hydraulic Maintenance Sets.

You will also have the ability to utilize your extensive hands-on technical knowledge to handle calls from our customers in the areas of pre-sales selection, post-sales support, application and troubleshooting assistance for our products. Your customer base will include external customers such as suppliers, contractors as well as internal customers including parts & sourcing specialists, sales and branch personnel.

Major Responsibilities


  • Provide world-class technical product support in product application, selection and troubleshooting via the phone.
  • Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
  • Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel.
  • Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products.
  • Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance.

    Position Requirements

    • Must have 7+ years hands-on field experience in the application, installation, maintenance, troubleshooting and repair of pneumatic & hydraulic systems and equipment.
    • Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations.
    • Excellent organizational and communication skills.
    • Must have basic computer skills, to include; email activity, navigating the internet and MS Office applications.
    • Occasional evenings, Saturdays, or overnight travel may be necessary for product training.

      EEOC Statement

      "Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status."

Keywords: W.W. Grainger, Janesville , Hydraulics & Pneumatics Technical Product Support Specialist, IT / Software / Systems , Janesville, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Abinitio developer
Description: Position: Abinitio Developer Location: Chicago, IL ul li BS/BA degree or equivalent experience li Advanced knowledge of application, data and infrastructure architecture
Company: Greatlogics
Location: Chicago
Posted on: 08/24/2019

Test Automation Architect
Description: Are you serious about your career change We are a fast-growing company that is committed to helping in your next career move. Job Description Position Test Automation Architect Location Chicago, IL Interview (more...)
Company: VLink Inc
Location: Chicago
Posted on: 08/24/2019

Senior ETL Tester
Description: Role: Senior ETL TesterLocation: Chicago IL and Norfolk VA.Skills: ETL, Tester, DataStage/Informatica, SQL, UNIXDescription:Responsible for developing test plans, developing and executing formal test (more...)
Company: Spar Information Systems
Location: Chicago
Posted on: 08/24/2019


Embedded Software Engineer with Security Clearance
Description: At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today and for generations to come. Our work preserves freedom (more...)
Company: Northrop Grumman
Location: Park Ridge
Posted on: 08/24/2019

Teradata Developer (7 years candidates)
Description: Greetings from HR Pundits Our company, HR Pundits Inc is looking to fill in the following position with one of our Client.
Company: HR Pundits
Location: Chicago
Posted on: 08/24/2019

Senior Systems Administrator
Description: Senior Systems Administrator Location: West/NW suburbs of Chicago, IL Type: Full time/Perm Contact: Note: This role is onsite 100 . This client prefers local candidates or near
Company: Forbes Technical Consulting
Location: Wood Dale
Posted on: 08/24/2019

SAP SD-VC Consultant
Description: SAP Module: SD w/VC Project Details: Strong SD resource
Company: Metasys Technologies
Location: Chicago
Posted on: 08/24/2019

Java Developer @ Scottsdale, AZ / Chicago, IL
Description: Hi There, Greeting to you We are looking for Java Developers Scottsdale, AZ Chicago,
Company: SelSoft Inc.
Location: Chicago
Posted on: 08/24/2019

SQL Database Developer
Description: Sensiple Inc., service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, (more...)
Company: E*Pro, Inc.
Location: Evanston
Posted on: 08/24/2019

Guidewire Configuration and Integration Developer, Senior Associate
Description: A career in our Digital and Applications Design practice, within Application and Emerging Technology services, will provide you with a unique opportunity to help our clients identify and prioritise emerging (more...)
Company: PwC
Location: Chicago
Posted on: 08/24/2019

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Janesville RSS job feeds