Operations Dispatch Manager
Company: CoachUSA
Location: Janesville
Posted on: January 1, 2026
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Job Description:
Coach USA, a leader in the transportation sector and part of the
expansive Stagecoach Group, is seeking a highly organized and
dynamic Operations Dispatch Manager to oversee our dispatch
operations. This pivotal role involves managing our day-to-day bus
transportation services, including commuter lines, airport
shuttles, sightseeing tours, and charter services. The successful
candidate will ensure that all operations are executed with
precision, adhere to schedules, and meet our high standards for
customer satisfaction and safety. Oversee daily dispatch operations
for a fleet of buses across various routes and services. Coordinate
and communicate effectively with drivers, maintenance staff, and
management to ensure smooth operations. Monitor real-time bus and
driver statuses to make immediate decisions on routing and
schedules. Develop and maintain efficient dispatch protocols and
standard operating procedures. Handle crisis management and
troubleshoot operational issues, ensuring minimal disruption to
services. Train and mentor dispatch staff, fostering a
team-oriented environment. Collaborate with other departments to
enhance service quality and operational efficiency. Ensure
compliance with all transportation laws, regulations, and company
policies. Strong leadership and decision-making skills Excellent
organizational and multitasking abilities Proficiency in dispatch
software and communication technology Effective communication and
interpersonal skills Ability to work under pressure in a fast-paced
environment Analytical skills with a strong problem-solving
approach Medical Insurance Dental Insurance Vision Insurance Life
Insurance 401k Certified Transportation Professional (CTP)
Certification in Logistics, Transportation and Distribution
(CLTD)
Keywords: CoachUSA, Janesville , Operations Dispatch Manager, Logistics, Transportation & Drivers , Janesville, Wisconsin
