JanesvilleRecruiter Since 2001
the smart solution for Janesville jobs

Customer Experience Representative - Janesville, WI

Company: HotFoot Recruiters
Location: Janesville
Posted on: March 16, 2020

Job Description:

HotFoot Recruiters ? Effective. Efficient. Talent Placement.

HotFoot Recruiters would like to announce the following opportunity available for immediate consideration.

Position:? Customer Experience Representative
Career Type:?Direct Hire / Full-time
Career Location:?Janesville, WI

Company: Grainger. A Fortune 500 Company

Salary/Pay: $14.15 (performance pay increase at 60 days - $14. 35, 120 days - $14.75 and 1 yr. - $15.35)

Customer Experience Representative
?

Currently seeking a Customer Experience Representative for a great opportunity in the Janesville, WI area. The ideal candidate will possess at least 1 year of external customer service experience.

Responsibilities of the Customer Experience Representative

--- Provides superior service by delivering products and services to meet or exceed customer expectations.
--- Satisfies needs of our customers, as defined by the Company Value Proposition through the Performance
--- Drivers, through a variety of service channels Customer Service, Builds strong customer relationships, loyalty, and retention by delivering WOW Customer Service through various Company channels
--- Assists customers by providing the best solution; efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies
--- Resolves pricing situations encountered during customer interactions using current sales policies
--- Applies for credit and return procedures to meet customer expectations while minimizing financial risk for the organization
--- Collaborates with other internal/external resources when the need arises to meet customer needs and capitalize on opportunities
--- Actively participates in Company initiatives and supports a culture of continuous improvement by identifying and suggesting process improvements
--- Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems
--- Assists customers in their product selection by sharing vital information from customers with the organization Represents the ?Voice of the Customer? to the Company Sales Assist customers with order placement, through all channels, and recommend accessories to increase sales and customer awareness of product and service capabilities as defined by the Company ?s Value Proposition
--- Retains an ongoing awareness and understanding of active promotions
--- Executes on all company initiatives set forth by the organization, i.e? email capture rate, leads, adherence/accessibility to further grow sales
--- Supports the order placement process through sourcing and executing quotes, check availability, lead times, order entry, order mgt, backorders, and reporting activities
--- Utilizes the proper internal channels, such as sourcing, third party, specialty brand, KeepStock, SOE, etc. to provide a complete solution for the customer
--- Uses the computer system to provide information on pricing, availability, and alternate product selection, technical product support, and G.com support to navigate the customer to the best solution
--- Cross references existing products with Company product lines

Requirements of the Customer Experience Representative

--- High School diploma or equivalent
--- At least 1 year of external Customer Service Experience
--- Experience fielding a high volume of inbound calls preferred
--- Able to operate PC based programs
--- Must feel comfortable working in a dynamic, team-based environment where priorities are continually changing
--- Able to identify problems and offer alternative solutions and/or course of action on available resources
--- Demonstrates consistent, dependable, on-time performance
--- Demonstrates a commitment to providing superior customer service
--- Strong tenure at recent places of employment
--- Technically savvy (Dual monitors, MS Office, CRM Software)
--- Experience using CRM software is a plus
--- Strong verbal communication
--- Must have great attention to detail for order/data entry
--- Must pass a criminal background test and drug test

Compensation for the Customer Experience Representative

--- Accrued annually, and prorated based on start date 401K w/ company contribution
--- Profit-Sharing bonus paid out annually ? the target of 12% of employees? compensation paid out annually Tuition reimbursement?
--- Medical, Dental, Vision plans for employee and family (partially paid by the company) Day one?
--- On-site kiosk cafe, game room, private workspace, newest tech resources, among many other

About Hotfoot Recruiters:

HotFoots approach is simple. We put People First. We also know that an individual's success starts with the right career opportunity. Our company was founded on the belief that the world is full of extremely talented people that may need a simple connection like HotFoot Recruiters to prove themselves to quality employers. HotFoot is an Arizona based company that has been providing talent placement solutions nationally for over 10 years. With additional offices in Wisconsin, Iowa and Flagstaff, Arizona; HotFoot provides recruiting services for companies of all sizes.? Learn more at HotFootrecruiters.com.

The company is an equal opportunity employer and will consider application without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Requirements:
?

Keywords: HotFoot Recruiters, Janesville , Customer Experience Representative - Janesville, WI, Other , Janesville, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Get New Landscaping Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Sheboygan
Posted on: 04/8/2020

Medical Director
Description: Envision Physician Services is seeking a Medical Director for the University of Chicago Medicine Ingalls Memorial Occupational Health Services program The ideal candidate will have: Completed a formal (more...)
Company: Envision Physician Services
Location: Orland Park
Posted on: 04/8/2020

Medical Director
Description: Envision Physician Services is seeking a Medical Director for the University of Chicago Medicine Ingalls Memorial Occupational Health Services programThe ideal candidate will have: Completed a formal (more...)
Company: Envision Physician Services
Location: Oak Lawn
Posted on: 04/8/2020


Insurance Sales - LIFE INSURANCE LICENSED REQ'D (Dubuque,IA)
Description: CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world and help families at the same time We have a wide range of mortgage (more...)
Company: The Alliance
Location: Dubuque
Posted on: 04/8/2020

Instructional Assistant - STAR Program (multiple vacancies)
Description: Openings as of 3/30/2020 Instructional Assistant - STAR Program multiple vacancies JobID: 631 Position Type: Support Staff/Instructional Assistant
Company: A.E.R.O. Special Education Cooperative
Location: Oak Lawn
Posted on: 04/8/2020

Uber Eats Part-Time Delivery
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends-it's up to you. Earn Good Money. You'll earn by bringing people (more...)
Company: Uber Eats
Location: Oak Lawn
Posted on: 04/8/2020

Now Hiring: (PT) Few Minutes Gets You $350 For Questionnaire
Description: 1 Enter Email 2
Company: MoneyAtHome
Location: Wheaton
Posted on: 04/8/2020

School Bilingual Speech Language Pathologist (SLP)
Description: Bilingual Speech Language Pathologist- SLP, Pediatric School Based Therapy Join our Pediatric School Based Team and use your passion for Bilingual Speech Therapy to help make a difference in a child's (more...)
Company: HealthPro Heritage
Location: Oak Lawn
Posted on: 04/8/2020

Get New Siding Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Dubuque
Posted on: 04/8/2020

Tired of 9 to 5
Description: Text or call Terri at 859-667-4784 for your interview if you are a good fit. Join our successful A BBB Rated
Company: Living Healthy
Location: Lombard
Posted on: 04/8/2020

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Janesville RSS job feeds