Customer Service Representative - WI
Company: HotFoot Recruiters
Location: Janesville
Posted on: January 15, 2021
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Job Description:
HotFoot Recruiters - Effective. Efficient. Talent
Placement.HotFoot Recruiters would like to announce the following
opportunity available for immediate consideration.Position:
Customer Service RepresentativeCareer Type: Direct Hire /
Full-timeCareer Location: Janesville, WI New employees will
complete five weeks of on-site training prior to being eligible to
work from home, due to the pandemic. Grainger is committed to the
safety of all its employees and has instituted enhanced cleaning
protocols at all facilities, including your training center, as
determined by local and national government and health authorities.
You can expect social distancing, temperature checks, and other
procedures designed for your safety during your training. After
training, team members will be eligible to work from home until
local restrictions are lifted and infection rates decline. Given
the current state of the pandemic, we do not anticipate employees
will return to a facility for the remainder of this year. Company:
Grainger. A Fortune 500 CompanySalary/Pay: $15.00 (performance pay
increase at 60 days - $15.20, 120 days - $15.60 and 1 yr. -
$16.20)Customer Experience RepresentativeJanesville, WICurrently
seeking a Customer Experience Representative for a great
opportunity in the Janesville, WI area. The ideal candidate will
possess at least 1 year of external customer service
experience.Responsibilities of the Customer Service Representative*
Provides superior service by delivering products and services to
meet or exceed customer expectations.* Satisfies needs of our
customers, as defined by the Company Value Proposition through the
Performance* Drivers, through a variety of service channels
Customer Service, Builds strong customer relationships, loyalty,
and retention by delivering WOW Customer Service through various
Company channels* Assists customers by providing the best solution;
efficiently utilizing all available resources and tools for account
selection, product identification, order placement, order
management, and pricing and invoice discrepancies* Resolves pricing
situations encountered during customer interactions using current
sales policies* Applies for credit and return procedures to meet
customer expectations while minimizing financial risk for the
organization* Collaborates with other internal/external resources
when the need arises to meet customer needs and capitalize on
opportunities* Actively participates in Company initiatives and
supports a culture of continuous improvement by identifying and
suggesting process improvements* Works effectively with others in a
team-based environment to accomplish organizational goals and to
identify and resolve problems* Assists customers in their product
selection by sharing vital information from customers with the
organization Represents the "Voice of the Customer" to the Company
Sales Assist customers with order placement, through all channels,
and recommend accessories to increase sales and customer awareness
of product and service capabilities as defined by the Company 's
Value Proposition* Retains an ongoing awareness and understanding
of active promotions* Executes on all company initiatives set forth
by the organization, i.e--- email capture rate, leads,
adherence/accessibility to further grow sales* Supports the order
placement process through sourcing and executing quotes, check
availability, lead times, order entry, order mgt, backorders, and
reporting activities* Utilizes the proper internal channels, such
as sourcing, third party, specialty brand, KeepStock, SOE, etc. to
provide a complete solution for the customer* Uses the computer
system to provide information on pricing, availability, and
alternate product selection, technical product support, and G.com
support to navigate the customer to the best solution* Cross
references existing products with Company product linesRequirements
of the Customer Experience Representative* High School diploma or
equivalent* At least 1 year of external Customer Service
Experience* Experience fielding a high volume of inbound calls
preferred* Able to operate PC based programs* Must feel comfortable
working in a dynamic, team-based environment where priorities are
continually changing* Able to identify problems and offer
alternative solutions and/or course of action on available
resources* Demonstrates consistent, dependable, on-time
performance* Demonstrates a commitment to providing superior
customer service* Strong tenure at recent places of employment*
Technically savvy (Dual monitors, MS Office, CRM Software)*
Experience using CRM software is a plus* Strong verbal
communication* Must have great attention to detail for order/data
entry* Must pass a criminal background test and drug
testCompensation for the Customer Experience Representative* 18
Days PTO **Accrued annually, and prorated based on start date* 401K
w/ company contribution* Tuition reimbursement (probationary period
must be fulfilled)* Medical, Dental, Vision plans for employee and
family (partially paid by company) on Day 1 of hire* Great employee
discount* On-site cafeterias, gym, aerobics room, private
workspace, newest tech resources, among many other Grainger
workplace amenities.About Hotfoot Recruiters:HotFoots approach is
simple. We put People First. We also know that an individual's
success starts with the right career opportunity. Our company was
founded on the belief that the world is full of extremely talented
people that may need a simple connection like HotFoot Recruiters to
prove themselves to quality employers. HotFoot is an Arizona based
company that has been providing talent placement solutions
nationally for over 10 years. With additional offices in Wisconsin,
Iowa and Flagstaff, Arizona; HotFoot provides recruiting services
for companies of all sizes. Learn more at HotFootrecruiters.com.The
company is an equal opportunity employer and will consider
application without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.SDL2017
Keywords: HotFoot Recruiters, Janesville , Customer Service Representative - WI, Other , Janesville, Wisconsin
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