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IT Support Specialist

Company: Ignatek LLC
Location: Janesville
Posted on: May 4, 2021

Job Description:

Job Description Performs office administration and entry-level IT related functions with a high degree of independence and personal judgment.-- This work involves functions such as customer service, inventory, record management, receiving, shipping, and assisting in IT projects.-- Position requires excellent communication skills and ability to maintain strict confidentiality. Responsibilities: ------------------ Answer phone calls ------------------ Dispatch IT Professionals to services requests ------------------ Create IT tickets for service requests ------------------ Check service board for any new or need to schedule tickets. Handle all entry level related service requests. ------------------ Service request estimates for parts and workload to be sent to customers, including renewal estimates. ------------------ Manage orders, including out-of-stock, estimated times of arrivals, while keeping the customer updated and informed) ------------------ Purchase parts for service requests and ship out products. ------------------ Inventory ------------------ Check in parts for service request, as well as updating the ticket, and notifying the customer to be scheduled Return Merchandise Authorization's ------------------ Help with marketing, including mailers, emails, and social media. Knowledge, Skills & Abilities: ------------------ Knowledge of office management, practices, systems and equipment ------------------ Knowledge of computer software applications including word, outlook & excel ------------------ Ability to maintain accurate and complete records and prepare clear and detailed reports ------------------ Ability to exercise judgement and discretion of departmental policies and procedures ------------------ Ability to establish and maintain effective public and working relations ------------------ Ability to multi-task and perform a wide range of administrative, and professional functions Education & Experience: ------------------ Graduation from high school, supplemented with school in an information technology related program. ------------------ 1-2 years relevant work experience Company Description Ignatek, LLC, dba Ignite Technologies, is a small consulting firm that is dedicated to providing professionalism and top-notch maintenance to support organizations with their technology-based services.

Keywords: Ignatek LLC, Janesville , IT Support Specialist, Other , Janesville, Wisconsin

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