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Help Desk IT

Company: Tigre USA Inc
Location: Janesville
Posted on: May 9, 2022

Job Description:

Job Description

  • Responsibilities:
  • Organize resources so they are easy to locate
  • Resolve customer issues with company products
  • Answer other customer questions and offer them access to helpful resources
  • Direct questions to the right department when needed
  • Ensure customer satisfaction
  • Manage all desk administrative duties
  • Maintain accurate records of interactions with customers and recurring user problems
  • Follow up with customers as needed to ensure any problems are resolved
  • Requirements:
  • Strong written and verbal communication skills
  • Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
  • Interpersonal skills that function to create connections and positive experiences for customers
  • Technological skills specific to the company's products and trouble-shooting practices
  • Patience with customers and ability to remain calm
  • Project management skills and familiarity with project management software
  • Organizational abilities

Keywords: Tigre USA Inc, Janesville , Help Desk IT, Other , Janesville, Wisconsin

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