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Charter Customer Service Specialist

Company: CoachUSA
Location: Janesville
Posted on: June 25, 2022

Job Description:

Charter Customer Service Specialist Janesville, WI

Job Summary

Coach USA, one of the largest transportation companies in North America, is hiring a full time Charter Customer Service Specialist at its Janesville, WI location. The ideal candidate will be detailed oriented and able to multi-task. They will be able to work individually or with a team. They will exhibit excellent customer service skills and be familiar with all the divisions of the company. This position reports to the Charter Manager.

Duties and Responsibilities:

  • Develop meaningful relationships with customers to encourage trust and loyalty
  • Understand and demonstrate the product or service to the customer
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels.
  • Knowing all our services so that you can answer questions.
  • Process orders, forms, and requests, and trip follow-ups.
  • Communicate and coordinate with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.
  • Must be able to work individually and with a team.
    Required Experience/Skills:
    • Proven customer service experience
    • Detail oriented
    • Knowledge of Microsoft Office
    • Excellent communication skills
      We Offer:

      • Monday-Friday work schedule
      • Competitive benefits package
      • 401(k) with Company match
      • Paid holidays
      • Paid time off
        For further consideration, apply online

        In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, non-job related disability or any other protected group statusRequired
        Job Industries
        • Retail

Keywords: CoachUSA, Janesville , Charter Customer Service Specialist, Other , Janesville, Wisconsin

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