Customer Support Specialist I
Company: United Alloy, Inc.
Location: Janesville
Posted on: July 31, 2022
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Job Description:
Job Description SUMMARY: Under the direction of the Inside Sales
Manager, the Customer Support Specialist will provide the first
line of contact and on-going support for the UAI customer base and
sales team with all commercial and communication needs. This
position will support customer retention activities as well as
onboarding new customers. The primary focus of this position will
be to ensure the internal sales process is a genuinely positive
experience for the customer that is seamless, efficient and
effective from the customer---s initial contact and inquiry through
delivery of product to customer. ESSENTIAL DUTIES &
RESPONSIBILITIES: Interact with purchasing, planning, and
engineering staff at the customer Assist outside sales in the
accurate and prompt support of customers Act as qualified liaison
between the customer and the company as well as sales and technical
departments Organizes and follows up on leads, inquiries and quotes
with potential and existing customers to secure prompt, accurate
and effective disposition Handles inbound sales lead calls to
capture critical qualifying information to facilitate effective
follow through and conversion Tracks and logs quote opportunities
Daily Contract Review for assigned accounts Generates ECN number
and forwards to Engineering Helps designers follow up on customer
approval drawings Preparation of ECN Folders Coordinates prompt
sales order acknowledgements with production Gather accurate
shipping information and requirements from the customer Gather
accurate delivery information from production meetings. Confirms
delivery to customer base Routinely reviews PO mailbox content and
processes accordingly Maintains customer Open Orders Reports as
assigned Interacts with Production Control to accept PO---s and
confirm with customer date of shipment Sends quote report out -
Daily Help develop and administer product literature --- As needed
Builds and maintains positive and mutually productive customer
relationships Works with outside sales to keep account activities
up to date Help to investigate and resolve customer challenges with
deliveries Has the authority to stop production when nonconforming
parts are detected Attends tradeshows Keep all mailing lists up to
date Understands and demonstrates the 6 core behavioral
expectations: Communicative, Motivated, Responsible, Dependable,
Inquisitive, Accountability Ownership and active participation in
sales programs and projects Ensure internal sales process is
efficient and effective from initial customer introduction through
conversion and delivery of product to customer Ensure maintenance
of existing customers and growth with potential new customers
Assist in achievement of annual sales revenue and profit plan
QUALIFICATIONS: Associates or Bachelor---s degree in Business or
related field helpful 4-5 years of sales and/or customer service
experience within the manufacturing field Must possess effective
written and verbal communication skills Highly organized able to
handle multiple tasks at the same time Motivated with a keen
ability to prioritize and problem solve Must demonstrate
professionalism, accountability, and the desire for challenges Must
have clear understanding of time constraints and deadlines in
respect to customer relations both internally and externally Must
have exceptional interpersonal skills Capable of routinely engaging
with customers to resolve issues and generate goodwill. Must be
able to navigate in a windows based computer environment Experience
with Microsoft Office, including Outlook, Excel, PowerPoint and
Word Ability to travel 10% of the time 12 Expected Behaviors of
Actively Engaged Person --- 100% Responsible, Trustworthy, Team
Player, Clear Communicator, Empathy, Humility, Emotional
Self-Control, Resolves Conflict Directly, Positive Attitude,
Respects Others, Problem Solver, and Agile. Company Description
United Alloy, Inc. (UAI) is a custom metal fabrication and powder
coating company and ISO 9001:2008 certified facility. We primarily
focus on manufacturing diesel fuel tanks for the power generation
industry; we are the preferred designer, manufacturer, powder
coater of certified metal tanks, skids, frames, trailers, chassis
and related products crafted to world-class quality standards in
strategic partnerships with Fortune 500 OEM customers. Given the
nature/size of our product and customer requirements, we require a
stringent hiring process to ensure the highest quality product.
Keywords: United Alloy, Inc., Janesville , Customer Support Specialist I, Other , Janesville, Wisconsin
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