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Customer Support Specialist I

Company: United Alloy, Inc.
Location: Janesville
Posted on: July 31, 2022

Job Description:

Job Description SUMMARY: Under the direction of the Inside Sales Manager, the Customer Support Specialist will provide the first line of contact and on-going support for the UAI customer base and sales team with all commercial and communication needs. This position will support customer retention activities as well as onboarding new customers. The primary focus of this position will be to ensure the internal sales process is a genuinely positive experience for the customer that is seamless, efficient and effective from the customer---s initial contact and inquiry through delivery of product to customer. ESSENTIAL DUTIES & RESPONSIBILITIES: Interact with purchasing, planning, and engineering staff at the customer Assist outside sales in the accurate and prompt support of customers Act as qualified liaison between the customer and the company as well as sales and technical departments Organizes and follows up on leads, inquiries and quotes with potential and existing customers to secure prompt, accurate and effective disposition Handles inbound sales lead calls to capture critical qualifying information to facilitate effective follow through and conversion Tracks and logs quote opportunities Daily Contract Review for assigned accounts Generates ECN number and forwards to Engineering Helps designers follow up on customer approval drawings Preparation of ECN Folders Coordinates prompt sales order acknowledgements with production Gather accurate shipping information and requirements from the customer Gather accurate delivery information from production meetings. Confirms delivery to customer base Routinely reviews PO mailbox content and processes accordingly Maintains customer Open Orders Reports as assigned Interacts with Production Control to accept PO---s and confirm with customer date of shipment Sends quote report out - Daily Help develop and administer product literature --- As needed Builds and maintains positive and mutually productive customer relationships Works with outside sales to keep account activities up to date Help to investigate and resolve customer challenges with deliveries Has the authority to stop production when nonconforming parts are detected Attends tradeshows Keep all mailing lists up to date Understands and demonstrates the 6 core behavioral expectations: Communicative, Motivated, Responsible, Dependable, Inquisitive, Accountability Ownership and active participation in sales programs and projects Ensure internal sales process is efficient and effective from initial customer introduction through conversion and delivery of product to customer Ensure maintenance of existing customers and growth with potential new customers Assist in achievement of annual sales revenue and profit plan QUALIFICATIONS: Associates or Bachelor---s degree in Business or related field helpful 4-5 years of sales and/or customer service experience within the manufacturing field Must possess effective written and verbal communication skills Highly organized able to handle multiple tasks at the same time Motivated with a keen ability to prioritize and problem solve Must demonstrate professionalism, accountability, and the desire for challenges Must have clear understanding of time constraints and deadlines in respect to customer relations both internally and externally Must have exceptional interpersonal skills Capable of routinely engaging with customers to resolve issues and generate goodwill. Must be able to navigate in a windows based computer environment Experience with Microsoft Office, including Outlook, Excel, PowerPoint and Word Ability to travel 10% of the time 12 Expected Behaviors of Actively Engaged Person --- 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional Self-Control, Resolves Conflict Directly, Positive Attitude, Respects Others, Problem Solver, and Agile. Company Description United Alloy, Inc. (UAI) is a custom metal fabrication and powder coating company and ISO 9001:2008 certified facility. We primarily focus on manufacturing diesel fuel tanks for the power generation industry; we are the preferred designer, manufacturer, powder coater of certified metal tanks, skids, frames, trailers, chassis and related products crafted to world-class quality standards in strategic partnerships with Fortune 500 OEM customers. Given the nature/size of our product and customer requirements, we require a stringent hiring process to ensure the highest quality product.

Keywords: United Alloy, Inc., Janesville , Customer Support Specialist I, Other , Janesville, Wisconsin

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