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Network Support Specialist

Company: Vontier
Location: Janesville
Posted on: November 20, 2022

Job Description:

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**+ Provide technical support for users both local and remote+ Research & document technical information related to troubleshooting and/or project implementation+ Maintain updated and accurate IT asset inventory including hardware and software+ Create and provide end user training on various software & hardware systems+ Create and modify technical documentation+ Provide remote support to ANGI staff & 3 rd parties when starting CNG sites+ Maintain patch management system to ensure remote device firmware and software is up to date+ Coordinate with Engineering or Corporate teams to help support GVR & ANGI specific applications - Windchill, CScape, Rockwell, Red Lion and Siemens software packages+ Utilize software tools to reduce workstation prep time and automate software distribution+ Provide coverage for network & server support as needed, will require working knowledge of Windows & VMware operating systems+ Expand knowledge of VBS tools and participate in continuous improvement projects+ Troubleshoot network infrastructure including cabling, switches, routers & WiFi access points+ Configure and maintain cloud-based storage solutions allowing remote equipment connectivity and data processing+ Select, examine and implement new software or hardware tools+ Deploy new hardware pre-configured for remote installation of complex network configurations+ Troubleshoot and assist in maintaining data routing and collection devices such as PLCs, industrial routers, managed network switches, protocol converters and Edge devices+ Troubleshoot and assist in maintaining remote data collection device programming (structured text, HTML, MQTT connectors, Java)+ Modify and maintain Exchange server entries for external customer notifications+ Ensuring secure and stable server connectivity and testing network protocols.+ Monitoring server capacity and performance to keep up with demand in online traffic.+ Running diagnostic tests and performing repairs, as well as developing backup, archiving, and data retrieval procedures.+ Training junior IT staff, preparing user manuals, and providing remote or onsite technical support.+ Enhancing network security, as well as documenting network processes and cabling layouts.+ Keeping informed of developments in network technologies and infrastructure.+ Ensuring secure and stable server connectivity and testing network protocols.+ Identify processes or procedures that could be streamlined or enhanced with technology+ Assist with customer training classes for technology centered topics+ Additional duties as assigned**QUALIFICATIONS:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**EDUCATION AND/OR EXPERIENCE:**+ Associates or Bachelor's Degree from college or technical school; and 2+ years related experience; or equivalent combination of education and experience. Certified CompTIA, Microsoft, or Cisco network professional preferred.+ Extensive knowledge of network connectivity, technologies, protocols, and security.+ Exceptional analytical and problem-solving skills.+ Excellent interpersonal, communication, and collaboration skills.+ Great organizational and time management skills.+ Willingness to visit client locations.+ Availability to perform network repairs outside of business hours.**EDUCATION AND/OR EXPERIENCE:**+ Associates or Bachelor's Degree from college or technical school; and 2+ years related experience; or equivalent combination of education and experience. Certified CompTIA, Microsoft, or Cisco network professional preferred.+ Extensive knowledge of network connectivity, technologies, protocols, and security.+ Exceptional analytical and problem-solving skills.+ Excellent interpersonal, communication, and collaboration skills.+ Great organizational and time management skills.+ Willingness to visit client locations.+ Availability to perform network repairs outside of business hours.**WHO WE ARE**ANGI is launching new product lines in the green energy space including a battery storage system for vehicle charging. Come join us in developing the future in energy!'ANGI Energy Systems LLC, is a U.S. based manufacturer of Quality Engineered Gas Compression equipment and a leading supplier of Compressed Natural Gas (CNG) Refueling Equipment and Systems. ANGI has a longstanding reputation as a leader and innovator in both the Compression and Natural Gas Vehicle (NGV) Refueling Station industries and has over 30 years of experience providing worldwide clients with high quality products and services. We Design, Engineer, Manufacture and Commission a complete line of the safest and most reliable CNG Refueling equipment with the lowest overall life-cycle cost in the industry.Our goal is to provide superior Customer Service, Project Management, Spare Parts, Maintenance, and Training Programs that can make the difference in the complete success of a project. ANGI is a wholly-owned subsidiary of Gilbarco Veeder-Root, the worldwide technology leader for retail and commercial fueling operations. To learn more about us visit: www.angienergy.com .**WHO IS VONTIER**Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies-Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems-are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier's pioneering solutions advance safety, security, efficiency, and sustainability worldwide.Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options."Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Keywords: Vontier, Janesville , Network Support Specialist, Other , Janesville, Wisconsin

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