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Customer Service Alternative: No Degree/Experience Required

Company: CourseCareers
Location: Janesville
Posted on: November 22, 2022

Job Description:



CourseCareers is a 4-12 week program that trains students online in IT and helps connect them with their first IT support position. Best of all is that you dont need to have a degree or tech experience.

On average our students make about $40,000+ in their first year and are on a six-figure career path. If youre interested in a career in IT then click the apply button to go through our free introduction course to learn how you can start your career in IT today!

Qualifications



Interest in technology


No degree required


No experience required


Strong computer literacy


Authorized to work in the U.S./Green Card Holder. You can live in any city in the US.





Preferred Skills



Strong written and verbal communication skills


Strong interpersonal skills such as empathy and emotional intelligence


Previous customer service experience is a plus but not required


Ability to learn online with minimal direction


Basic understanding of computers and desire to learn technical skills





Responsibilities



Use a help desk ticketing system to intake, triage, document, and troubleshoot issues


Troubleshoot and resolve user issues, escalating where appropriate


Make use of, and maintain a knowledge base to help resolve common issues


Ensure that our customer service-level agreements (SLAs) are upheld


Make use of Active Directory or similar tools to help manage user accounts


Assist with equipment provisioning for newly onboarded and offboarded staff


Serve as the first point of contact for technical issues, escalating where appropriate


Keywords: CourseCareers, Janesville , Customer Service Alternative: No Degree/Experience Required, Other , Janesville, Wisconsin

Click here to apply!

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