Customer Service Alternative: No Degree/Experience Required
Posted on: November 22, 2022
CourseCareers is a 4-12 week program that trains students online in
IT and helps connect them with their first IT support position.
Best of all is that you dont need to have a degree or tech
On average our students make about $40,000+ in their first year and
are on a six-figure career path. If youre interested in a career in
IT then click the apply button to go through our free introduction
course to learn how you can start your career in IT today!
Interest in technology
No degree required
No experience required
Strong computer literacy
Authorized to work in the U.S./Green Card Holder. You can live in
any city in the US.
Strong written and verbal communication skills
Strong interpersonal skills such as empathy and emotional
Previous customer service experience is a plus but not required
Ability to learn online with minimal direction
Basic understanding of computers and desire to learn technical
Use a help desk ticketing system to intake, triage, document, and
Troubleshoot and resolve user issues, escalating where
Make use of, and maintain a knowledge base to help resolve common
Ensure that our customer service-level agreements (SLAs) are
Make use of Active Directory or similar tools to help manage user
Assist with equipment provisioning for newly onboarded and
Serve as the first point of contact for technical issues,
escalating where appropriate
Keywords: CourseCareers, Janesville , Customer Service Alternative: No Degree/Experience Required, Other , Janesville, Wisconsin
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