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Customer Specialist

Company: Advantage Homes, Inc.
Location: Janesville
Posted on: November 26, 2022

Job Description:

Be a wealth of knowledge and care for our homeowners as they navigate through the home-building and buying experience. Deliver service that is concise, engaging, and timely while providing exceptional, committed experience to our homeowners. Develop lasting relationships that support our mission to be the best builder in Rock County.

*Essential Duties and Responsibilities: *

Your work involves providing support to homeowners throughout their building and buying journey, including:

Sales Support:

* Act as first point of contact in the office, answer main phone, monitor voicemail, greet customers
* Respond to customer inquiries via social media, website chat, email and BuilderTrend
* Input prospect and lead information into BuilderTrend
* Maintain showroom organization, stock sales brochures, replenish low supplies
* Post-contract, assemble new homeowner files and create new jobs in BuilderTrend
* Miscellaneous administrative tasks as directed to ensure projects start on time

Customer Experience Support:

* Actively listen to homeowner concerns and make decisions to appropriately resolve concerns
* Update homeowner information in the company system after each correspondence
* Support customers through the interior selections process to ensure timely completion
* Celebrate new home closings with a gift, new home packet, and warranty information
* Follow up with new homeowners at 90-day and 1-year checkpoints
* Assist with social media content creation and posting
* Miscellaneous tasks as assigned by Director of Marketing & Customer Experience

Internal Collaboration:

* Support the VP of Sales and Director of Marketing as needed
* Communicate with and relay information to appropriate Construction Managers

Job Type: Part-time

Pay: $15.00 - $23.00 per hour

Schedule:
* Monday to Friday
* No nights
* Self-determined schedule

Ability to commute/relocate:
* Janesville, WI 53546: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Briefly describe your professional and/or personal experience and interest in interior design and home construction.

Work Location: One location%58047475%

Keywords: Advantage Homes, Inc., Janesville , Customer Specialist, Other , Janesville, Wisconsin

Click here to apply!

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