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Automotive Call Center Representative - Tier 1

Company: Blain's Farm & Fleet
Location: Janesville
Posted on: January 20, 2023

Job Description:

What We Offer:At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive work/life balance.As a family-owned retailer we take pride in offering a competitive benefit package designed to support you and your life. It is one of the reasons we have been named a Forbes Best Employer for four consecutive years!We provide development to help you grow your careerAssociate discountInternal recognition programs that support an engaged workplaceProfit Sharing401k with company matchSaturday & Sunday weekend premium $2.50 per hourMix of in office and work from homeWhat You'll Do:Assist retail auto service team with customer service, suggestive selling and customer scheduling. Services include qualifying customer needs, product selection and availability and closing the sale.PRIMARY FUNCTIONSProvide outstanding customer service on telephone.Assist retail store customers with questions regarding tires, oil changes and batteries.Understand retail Tire Desk duties.Assist customers with problem resolution.Scheduling of in-store customer appointments.Perform special order buying duties for retail stores.Be able to create work orders including products and services sold on telephone.Maintain daily goal assessments to meet individual goals.Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.What It Takes:Candidates with at least two to three years of experiences in customer service is preferred. Previous experience in a call center environment is highly desirable.ADDITIONAL REQUIREMENTS INCLUDE:Excellent communication and organizational skills are necessary.Ability to read, write and converse in English language.Ability to communicate and interact effectively with customers and co-workers.Ability to function as a team member.Ability to work under specific instructions.Ability to multi-task.Ability to work independently with minimal supervision.Ability to influence people in their opinions, attitudes and judgments.Ability to organize and establish priorities.Proficient in Microsoft Office suite; minimum typing speed of 25 wpmGeneral office skills including typing, filing, record keeping and data entry.Ability to learn and perform all primary job functions accurately with minimal supervision within 30 days of employment.

Keywords: Blain's Farm & Fleet, Janesville , Automotive Call Center Representative - Tier 1, Other , Janesville, Wisconsin

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