Automotive Call Center Representative - Tier 1
Company: Blain's Farm & Fleet
Location: Janesville
Posted on: January 20, 2023
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Job Description:
What We Offer:At Blain's Farm & Fleet we believe everyone
deserves the opportunity to have a job they love, work in a great
environment, grow their career, and enjoy a positive work/life
balance.As a family-owned retailer we take pride in offering a
competitive benefit package designed to support you and your life.
It is one of the reasons we have been named a Forbes Best Employer
for four consecutive years!We provide development to help you grow
your careerAssociate discountInternal recognition programs that
support an engaged workplaceProfit Sharing401k with company
matchSaturday & Sunday weekend premium $2.50 per hourMix of in
office and work from homeWhat You'll Do:Assist retail auto service
team with customer service, suggestive selling and customer
scheduling. Services include qualifying customer needs, product
selection and availability and closing the sale.PRIMARY
FUNCTIONSProvide outstanding customer service on telephone.Assist
retail store customers with questions regarding tires, oil changes
and batteries.Understand retail Tire Desk duties.Assist customers
with problem resolution.Scheduling of in-store customer
appointments.Perform special order buying duties for retail
stores.Be able to create work orders including products and
services sold on telephone.Maintain daily goal assessments to meet
individual goals.Demonstrate awareness and compliance with Loss
Prevention and safety policies and/or procedures.What It
Takes:Candidates with at least two to three years of experiences in
customer service is preferred. Previous experience in a call center
environment is highly desirable.ADDITIONAL REQUIREMENTS
INCLUDE:Excellent communication and organizational skills are
necessary.Ability to read, write and converse in English
language.Ability to communicate and interact effectively with
customers and co-workers.Ability to function as a team
member.Ability to work under specific instructions.Ability to
multi-task.Ability to work independently with minimal
supervision.Ability to influence people in their opinions,
attitudes and judgments.Ability to organize and establish
priorities.Proficient in Microsoft Office suite; minimum typing
speed of 25 wpmGeneral office skills including typing, filing,
record keeping and data entry.Ability to learn and perform all
primary job functions accurately with minimal supervision within 30
days of employment.
Keywords: Blain's Farm & Fleet, Janesville , Automotive Call Center Representative - Tier 1, Other , Janesville, Wisconsin
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