Customer Experience Specialist

Company: Blain's Farm & Fleet
Location: Janesville
Posted on: January 21, 2023

Job Description:

What We Offer:At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive work/life balance.As a family-owned retailer we take pride in offering a competitive benefit package designed to support you and your life. It is one of the reasons we have been named a Forbes Best Employer for four consecutive years!We provide development to help you grow your career!Associate discountInternal recognition programs that support an engaged workplaceProfit Sharing401k with company matchWhat You'll Do:The Customer Experience Specialist will drive high-level Customer Experience as related to all front-end, floor, and Tire Desk activities, policies/ procedures (SOPs). The Customer Experience Specialist will support Store operations with store visits, supervision, training on all areas of Customer experience. Lead projects and/or initiatives related to customer experience.Primary Functions would include:Perform in-store audits; review and partner with management to find solutions for any areas of concern or non-compliance relating to customer service and activities.Identify opportunities for process improvements within areas of responsibility; partner with Front End Specialist, Director of Customer Excellence, Director of Store Operations and Process Improvement to research and develop impactful solutions.Support the Front-End Specialist to establish and deliver a best-in-class customer experience environment, including Loyalty, Blain Credit Card, BEST, etc.Support the Front-End Specialist to provide and coordinate comprehensive training and support, including Front End Manager, Head Cashier, Cashier, Self-Checkout, Customer Care, department heads, and tire desk associate functions for existing and new store opening; partner with HR as needed.Develop and maintain manuals, SOPs and training materials as it relates to Customer Experience and store operations; Partner with HR as needed.Partner with Blain's business departments (IT, Finance, Marketing, LP, etc.) on projects and initiatives, as well as stores issues related to customer experience.Work with Director of Customer Excellence to contemporize the front end structureDemonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.Demonstrate basic knowledge of other store operations support procedures.What it Takes:Qualifications to include:Three to five years retail experience.Possess a valid driver license.

Keywords: Blain's Farm & Fleet, Janesville , Customer Experience Specialist, Other , Janesville, Wisconsin