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Customer Service Coordinator

Company: Vontier Corporation
Location: Janesville
Posted on: January 22, 2023

Job Description:

This position is primarily responsible for administrative support functions to the Program Manager/ Managed Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following:

* Coordinating customers service requirements with Program Manager Managed Services and Technical Service Manager and or other departments as necessary to ensure effective customer service.
* Maintenance Services invoicing, weekly and monthly manage Monthly closes for Maintenance Team
* Maintenance scheduling coordination
* Training coordination
* Job pack preparation for invoicing- Work orders and Purchase Orders, etc.
* Set up in accounting system Authorized Service Contractors
* Maintenance agreement/ contract tracking- Authorized Service Contractors agreement and customer contact
* Tracking maintenance certifications
* Review Maintenance team hours and reconciliation
* Customer Service administrative/clerical help/data reports

SKILLS AND SPECIFICATIONS

* Ability to present information in a way that reflects positively upon the organization
* Intermediate skills in Microsoft Office Suite
* Experience in Database Administration
* Self-Starter
* Ability to working calmly in a fast-paced environment and adapt to change
* Strong oral and written communication skills
* Exceptional listening skills such that effective use of information that is "heard" is fully leveraged.
* Strong decision-making ability and close attention to detail
* Professional demeanor

BUSINESS RELATED CONTACTS:

This position interacts with customers on a daily basis and works collaboratively with customer service technicians, engineers, vendors, buyers and accountants to ensure customer needs are met promptly and accurately.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

5-7 years related experience and/or training

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS:

To perform this job successfully, an individual should have advanced knowledge of Microsoft Office Software. Should have knowledge and experience in Internet Software, Inventory Software, & Manufacturing Software. Knowledge of Microsoft Dynamics AX is a plus.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee must occasionally lift and /or move from 10 pounds to up to 25 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

ADDITIONAL INFORMATION:

Must be eligible to work in the United States of America.

WHO WE ARE

ANGI is launching new product lines in the green energy space including a battery storage system for vehicle charging. Come join us in developing the future in energy!'

ANGI Energy Systems LLC, is a U.S. based manufacturer of Quality Engineered Gas Compression equipment and a leading supplier of Compressed Natural Gas (CNG) Refueling Equipment and Systems. ANGI has a longstanding reputation as a leader and innovator in both the Compression and Natural Gas Vehicle (NGV) Refueling Station industries and has over 30 years of experience providing worldwide clients with high quality products and services. We Design, Engineer, Manufacture and Commission a complete line of the safest and most reliable CNG Refueling equipment with the lowest overall life-cycle cost in the industry.

Our goal is to provide superior Customer Service, Project Management, Spare Parts, Maintenance, and Training Programs that can make the difference in the complete success of a project. ANGI is a wholly-owned subsidiary of Gilbarco Veeder-Root, the worldwide technology leader for retail and commercial fueling operations. To learn more about us visit: www.angienergy.com.

WHO IS VONTIER

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companiesGilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systemsare united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier's pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Keywords: Vontier Corporation, Janesville , Customer Service Coordinator, Other , Janesville, Wisconsin

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