Part-Time Patient Care Representative (SSM) - Janesville, WI
Company: UnitedHealth Group
Location: Janesville
Posted on: March 18, 2023
Job Description:
$3000 Sign On Bonus For External CandidatesOptum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data and resources they need to
feel their best. Come make an impact on the communities we serve as
we help advance health equity on a global scale. Here, you will
find talented peers, comprehensive benefits, a culture guided by
diversity and inclusion, career growth opportunities and your
life's best work.SMResponsible for providing patient-oriented
service in a clinical or front office setting; performs a variety
of clerical and administrative duties related to the delivery of
patient care, including greeting and checking in patients,
answering phones, collecting patient co-pays and insurance
payments, processing paperwork, and performing other front office
duties as required in a fast-paced, customer-oriented clinical
environment.The--Patient Care Representative--will be responsible
for providing patient-oriented service in a clinical or front
office setting; performs a variety of clerical and administrative
duties related to the delivery of patient care, including greeting
and checking in patients, answering phones, collecting patient
co-pays and insurance payments, processing paperwork, and
performing other front office duties as required in a fast-paced,
customer-oriented clinical environment.This position is part-time
(18 hours/week) Monday- Sunday. Employees are required to have
flexibility to work any of our 5 or 8 hour shift schedules of
5:30pm-10:30pm or 10:30pm-6:30am including every other weekend and
holidays. It may be necessary, given the business need, to work
occasional overtime. Our office is located at 3400 East Racine
Street, Janesville, WI 53546.Primary Responsibilities:
- Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefitsUtilizes computer systems to enter
access or verify patient data in real - time ensuring accuracy and
completeness of informationGathers necessary clinical information
and processes referrals, pre-certification, pre-determinations, and
pre-authorizes according to insurance plan requirementsVerifies
insurance coverage, benefits and creates price estimates,
reverifications as neededCollects patient co-pays as appropriate
and conducts conversations with patients on their out-of-pocket
financial obligationsIdentifies outstanding balances from patient's
previous visits and attempts to collect any amount dueResponsible
for collecting data directly from patients and referring provider
offices to confirm and create scheduled appointments for patient
services prior to hospital dischargeResponds to patient and
caregivers' inquiries related to routine and sensitive topics
always in a compassionate and respectful mannerGenerates, reviews
and analyzes patient data reports and follows up on issues and
inconsistencies as necessaryMaintains up-to-date knowledge of
specific registration requirements for all areas, including but not
limited to: Main Admitting, OP Registration, ED Registration,
Maternity, and Rehabilitation unitsYou'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent work
experience1+ years of Customer Service experience such as hospital,
office setting, customer service setting, or phone support1+ years
of computer experienceAbility to work onsite at--3400 East Racine
Street, Janesville, WI 53546Ability to work any of our 5 - or 8 -
hour shift schedules of 5:30pm - 10:30pm or 10:30pm - 6:30am
including every other weekend and holidaysFull COVID-19 vaccination
is an essential job function of this role. Candidates located in
states that mandate COVID-19 booster doses must also comply with
those state requirements. UnitedHealth Group will adhere to all
federal, state and local regulations as well as all client
requirements and will obtain necessary proof of vaccination, and
boosters when applicable, prior to employment to ensure compliance.
Candidates must be able to perform all essential job functions with
or without reasonable accommodation.Preferred Qualifications:
- Experience with Microsoft Office productsExperience in a
Hospital Patient Registration Department, Physician office or any
medical settingWorking knowledge of medical
terminologyUnderstanding of insurance policies and
proceduresExperience in insurance reimbursement and financial
verificationAbility to perform basic mathematics for financial
paymentsExperience in requesting and processing financial
paymentsSoft Skills:
- Strong interpersonal, communication and customer service
skillsPhysical Demands:
- Standing for long periods of time (10 to 12 hours) while using
a workstation on wheels and phone/headsetTo protect the health and
safety of our workforce, patients and communities we serve,
UnitedHealth Group and its affiliate companies required all
employees to disclose COVID-19 vaccination status prior to
beginning employment. In addition, some roles and locations require
full COVID-19 vaccination, including boosters, as an essential job
function. UnitedHealth Group adheres to all federal, state and
local COVID-19 vaccination regulations as well as client COVID-19
vaccination requirements and will obtain the necessary information
from candidates prior to employment to ensure compliance.
Candidates must be able to perform all essential job functions with
or without reasonable accommodation. Failure to meet the
vaccination requirement may result in rescission of an employment
offer or termination of employment.Careers with OptumInsight.
Information and technology have amazing power to transform the
Healthcare industry and improve people's lives. This is where it's
happening. This is where you'll help solve the problems that have
never been solved. We're freeing information so it can be used
safely and securely wherever it's needed. We're creating the very
best ideas that can most easily be put into action to help our
clients improve the quality of care and lower costs for millions.
This is where the best and the brightest work together to make
positive change a reality. This is the place to do your life's best
work.SM**PLEASE NOTE** The sign on bonus is only available to
external candidates. Candidates who are currently working for a
UnitedHealth Group, UnitedHealthcare or related entity in a full
time, part time, or per diem basis ("Internal Candidates") are not
eligible to receive a sign on bonus.At UnitedHealth Group, our
mission is to help people live healthier lives and make the health
system work better for everyone. We believe everyone-of every race,
gender, sexuality, age, location and income-deserves the
opportunity to live their healthiest life. Today, however, there
are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes - an enterprise priority reflected in our
mission.--Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity / Affirmative Action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by
law.UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.#RPO
#RED
Keywords: UnitedHealth Group, Janesville , Part-Time Patient Care Representative (SSM) - Janesville, WI, Other , Janesville, Wisconsin
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