SSM Part-Time Associate Patient Care Coordinator - Janesville, WI
Company: UnitedHealth Group
Location: Janesville
Posted on: September 15, 2023
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Job Description:
$3,000 Sign On Bonus For External Candidates -
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. -
Responsible for providing patient - oriented service in a clinical
or front office setting; performs a variety of clerical and
administrative duties related to the delivery of patient care,
including greeting and checking in patients, answering phones,
collecting patient co - pays and insurance payments, processing
paperwork, and performing other front office duties as required in
a fast - paced, customer - oriented clinical environment. -
This position is part-time (20 hours a week). Overnight Shift -
2-week schedule is Wednesdays, Friday, and Saturdays, 3:00pm -
11:30pm. Employees are required to work our hours based on business
need. It may be necessary, given the business need, to work
occasional overtime and weekends. Our office is located at 3400
East Racine Street, Janesville, WI 53546.
We offer 6 weeks of paid training. The hours during training will
be discussed. - Training will be conducted onsite.
Primary Responsibilities: -
Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefits -
Utilizes computer systems to enter access or verify patient data in
real - time ensuring accuracy and completeness of information -
Gathers necessary clinical information and processes referrals, pre
- certification, pre - determinations, and pre - authorizes
according to insurance plan requirements -
Verifies insurance coverage, benefits and creates price estimates,
reverifications as needed -
Collects patient co - pays as appropriate and conducts
conversations with patients on their out - of - pocket financial
obligations -
Identifies outstanding balances from patient's previous visits and
attempts to collect any amount due -
Responsible for collecting data directly from patients and
referring provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge -
Responds to patient and caregivers' inquiries related to routine
and sensitive topics always in a compassionate and respectful
manner -
Generates, reviews, and analyzes patient data reports and follows
up on issues and inconsistencies as necessary -
Maintains up - to - date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. -Required
Qualifications: -
High School Diploma / GED (or higher) OR equivalent experience
-
1+ years of Customer Service experience in a hospital, office
setting, customer service setting, OR phone support role -
1+ years of computer experience -
Ability to work onsite at 3400 East Racine Street, Janesville, WI
53546
Ability to work Part-time (20hours a week) Overnight Shift - 2weeks
schedule is Wednesdays, Friday, and Saturdays, 3:00pm - 11:30pm.
Employees are required to work our hours based on business need. It
may be necessary, given the business need, to work occasional
overtime and weekends. -
Preferred Qualifications: -
Experience with using Microsoft Office products -
Experience in a Hospital Patient Registration Department,
Physician's Office, OR any medical setting -
Working knowledge of medical terminology -
Understanding of insurance policies and procedures -
Experience in insurance reimbursement and financial verification
-
Ability to perform basic mathematics for financial payments -
Experience in requesting and processing financial payments -
Soft Skills: -
Strong interpersonal, communication, and customer service skills
-
Physical and Work Environment: -
Standing for long periods of time (10 - 12 hours) while using a
workstation on wheels and phone / headset -
**PLEASE NOTE** The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission. -
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. -
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment. -
#RPO #RED -
Keywords: UnitedHealth Group, Janesville , SSM Part-Time Associate Patient Care Coordinator - Janesville, WI, Other , Janesville, Wisconsin
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