JanesvilleRecruiter Since 2001
the smart solution for Janesville jobs

Virtual Customer Service Manager-French Bilingual

Company: Mommy Jobs Online
Location: Janesville
Posted on: June 15, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Janesville , Virtual Customer Service Manager-French Bilingual, Other , Janesville, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


92S Shower/Laundry and Clothing Repair Specialist
Description: As a Shower/Laundry and Clothing Repair Specialist in the Employer, you will play an important role in the daily lives of Soldiers by ensuring that they have clean uniforms and clean shower facilities. (more...)
Company: Army National Guard
Location: Dubuque
Posted on: 06/26/2019

Healthcare home office
Description: 23 year old consumer driven national benefits company with an A with the Better Business Bureau
Company: Health Options 16
Location: Dubuque
Posted on: 06/26/2019

Work From Home Jobs - Drive with Lyft - Make Make $1550 in your First Month, Guaranteed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Hoffman Estates
Posted on: 06/26/2019


Entry Level Jobs - Drive For Lyft, Make Make $1550 in your First Month, Guaranteed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Hoffman Estates
Posted on: 06/26/2019

Get New Contractor Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Dubuque
Posted on: 06/26/2019

Virtal Assistant
Description: Job Duties: Making phone calls on behalf of people. Cancelling their cable a lot harder than it sounds . Scheduling appointments doctors, business, etc Tracking down the best price for something. Finding (more...)
Company: Mommy Jobs On Line
Location: Hoffman Estates
Posted on: 06/26/2019

Entry Level Jobs - Drive For Lyft, Make Make $1550 in your First Month
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be your (more...)
Company: Lyft
Location: Hoffman Estates
Posted on: 06/26/2019

Seasonal Jobs - Drive with Lyft - Make Make $1550 in your First Month, Guaranteed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Hoffman Estates
Posted on: 06/26/2019

Healthcare - home office/telecommute
Description: We are looking for upbeat personalities who take pride in helping others work for
Company: Ameriplan
Location: Dubuque
Posted on: 06/26/2019

Physician: Locums Opportunity in Wisconsin for an OB/GYN Physician - JOB-2460893.
Description: Locum tenens physicians will help solve the demand challenges facing hospitals and their
Company: CompHealth
Location: Sheboygan
Posted on: 06/26/2019

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Janesville RSS job feeds