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IT Service Desk Technician Level 2

Company: Panoramic, Inc.
Location: Janesville
Posted on: May 5, 2022

Job Description:

Come join the Panoramic team!Join Panoramic as an IT Service Desk Technician where you will provide on-site technical support to our manufacturing and distribution facilities. You will act as an extension of the IT department in analyzing, designing, and implementing solutions to technical issues and projects. In exchange, you will receive a full benefit package including health, dental, life insurance, 401K with company match, vacation and personal time, and more!Primary duties of the IT Service Desk Technician include:

  • Serve as part of the first-tier support team
  • Monitors, answers, and updates help desk tickets
  • Instructs users in use of equipment, software, and manuals
  • Actively identifies and resolves broken and malfunctioning computers, scanners and printers
  • Function as liaison between end users and IT department in documenting end user issues
  • Act as a liaison for ERP system and provide assistance on break-fix, support, and coordination with the vendor support team
  • Relocates computer equipment as directed

    Requirements of the IT Service Desk Technician include:
    • Associates or bachelors degree in Information Systems and/or 5 years equivalent work experience.
    • A+ certification or equivalent experience
    • Experience with desktop and server operating systems, including Windows applications
    • Experience managing Active Directory
    • Ability to read and interpret documents and write routine reports and correspondence
    • Ability to present ideas in user-friendly, business-friendly, and technical language
    • Exceptional customer service orientation

Keywords: Panoramic, Inc., Janesville , IT Service Desk Technician Level 2, Professions , Janesville, Wisconsin

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