Retail Customer Service Specialist

Company: Sherwin Williams
Location: Franklin
Posted on: March 4, 2026

Job Description:

Join Sherwin-Williams, a global leader in the manufacture and distribution of paints and coatings, as a Retail Customer Service Specialist. In this role, you will serve as the face of Sherwin-Williams in our retail stores, providing expert service and support to our valued customers. You will engage directly with customers to understand their needs, provide product recommendations, and ensure a high-quality shopping experience. This position offers the opportunity to develop in-depth product knowledge and deliver exceptional service in a dynamic retail environment. Greet and assist customers, providing detailed information on products Manage transactions and handle cash and credit payments Maintain an organized and clean store environment Stock shelves and ensure product availability and visibility Handle customer inquiries and resolve any issues with professionalism Stay updated on new products, techniques, and trends in the industry Strong communication and interpersonal skills Ability to work well under pressure Basic understanding of color theory and design Proficiency in retail management software Detail-oriented and highly organized Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Customer Service Certification (optional but beneficial) Sales Training Certifications

Keywords: Sherwin Williams, Janesville , Retail Customer Service Specialist, Retail - All , Franklin, Wisconsin