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Customer Service Representative (Automotive)

Company: Blain's Farm and Fleet
Location: Janesville
Posted on: March 16, 2020

Job Description:

For over 60 years, Blain?s Farm & Fleet has maintained our commitment to offer customers high quality products, reliable service, and competitive prices. We were recognized for the second year in a row on Forbes magazine?s 2019 list of America?s Best Mid-Size Employer. Currently with 42 store locations across Illinois, Iowa, Wisconsin, and Michigan, we are a private, family-owned specialty discount retailer with a track record of never closing a store location. Blain?s actively gives back to the community through local donations, as well as supporting the American Heart Association for over 25 years. Our work culture is family-oriented, shown by our closing for major holidays. As our company expands, you could be the next talented, forward-thinking member to join our team.

We offer an outstanding benefits package, including:

--- Paid Vacation and Holidays
--- Parental leave
--- Associate discount program
--- 401(k) retirement plan & profit-sharing program
--- Healthcare: Medical, Dental, and Vision
--- Short- and long-term disability and Life Insurance
--- Relocation assistance

Whether you?re just starting out on your career or looking for a change, we want you to bring your passion and experience to Blain?s Farm and Fleet.?We strive to ensure that our work environment is positive, challenging, and rewarding while offering our associates exceptional career growth potential.

Interested? Apply today!

Responsibilities

This position is responsible for assisting the retail auto service team with customer service, suggestive selling and customer scheduling. Services include qualifying customer needs, product selection and availability and closing the sale.?

--- Provide outstanding customer service on telephone.
--- Assist retail store customers with questions regarding the product line.
--- Understand retail Tire Desk duties.
--- Assist customers with problem resolution.
--- Resolve customer complaints.
--- Scheduling of in-store customer appointments.
--- Perform special order buying duties for retail stores.
--- Be able to create work orders including products and services sold on telephone.
--- Maintain daily goal assessments to meet individual goals.
--- Demonstrate awareness and compliance with Loss Prevention and safety??policies and/or procedures.

Qualifications

Candidates must possess a?High School Diploma or equivalent. Candidates with at least?two to three years of experiences in customer service is preferred.? Previous experience in a call center environment is highly desirable.?Additional requirements include:??

--- Excellent organizational skills are necessary.
--- Ability to communicate and interact effectively with customers and co-workers.
--- Ability to utilize Microsoft Office suite. General office skills including typing, filing, record keeping and data entry.?

#ind2

Job Class

Corporate Office

Job Requirements:
?

Keywords: Blain's Farm and Fleet, Janesville , Customer Service Representative (Automotive), Sales , Janesville, Wisconsin

Click here to apply!

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