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Customer Service Representative (SASid Insurance Development)

Company: Acrisure
Location: Janesville
Posted on: June 25, 2022

Job Description:

Since 1997, SASid (Smart and Simple insurance development) and InsuranceTPA.com have been helping insurance companies, associations, and brokers succeed and thrive in today's insurance sales and the administrative environment through proprietary SaaS cloud-based technologies and products. Our mission to build, market, and administrate niche health and supplemental insurance products which help people; to create insurance products and technologies which are simple to understand, quote, purchase and smart to have.

InsuranceTPA.com, an Acrisure agency partner, has a current need for a full-time Customer Service Representative in their Health Claims department. He/she is responsible for assisting customers with locating in-network providers to obtain the best possible benefit for their insurance policy.

Essential Duties and Responsibilities:

  • Ability to meet metrics assigned to this position regarding abandonment rates, talk time and speed of answer for inbound calls
  • Conducting inbound and outbound calls regarding medical policies with policyholders and providers
  • Verifying and explaining health insurance benefits with different types of supplemental health plans and describe exclusions and non-covered treatment
  • Ability to multi-task
  • Miscellaneous clerical duties

    This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and Experience:
    • Knowledge in medical terminology, required
    • Health claims experience, preferred
    • Customer service experience, preferred
    • Knowledge of Google applications (Gmail, Google Docs, Google Excel), preferred

      Other Qualifications:
      • Strong customer service skills
      • Ability to type 50+ wpm

        Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        • Moderate stress due to regular deadlines and daily challenges
        • High finger dexterity while typing documents and forms
        • Occasionally lift up to 20lbs.

          Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • Work is done in a temperature-controlled, non-smoking office
          • Work stations are cubicles with moderately high sides
          • The noise level in the work environment is usually moderate

            • Excellent benefits package that includes access to medical, dental, vision, life, disability, and 401k benefits as well as paid vacation and holidays
            • Bonuses based on transparent results

              Acrisure is committed to employing a diverse workforce. All applicants will be considered for---employment---without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.

              To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.


Keywords: Acrisure, Janesville , Customer Service Representative (SASid Insurance Development), Sales , Janesville, Wisconsin

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